Interactions 2024 - Las Vegas
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WFO vs. WEM—what’s in a name? Gain an enhanced understanding of the CX workforce experience

WFO vs. WEM—what’s in a name? Gain an enhanced understanding of the CX workforce experience

What’s in a name? Well, as it turns out . . . a lot! What we call something can shape the way we think about it—and vice versa. Take the term “customer service” for example. This refers to the support a business offers its customers, from the moment it discerns an expression of interest, through the sales process, all the way to the customer’s use of the product or service.