CX Analytics - Optimize Your CX

Drive CX from every
touchpoint.

Turn insights into better experiences with
AI-powered analytics.

Accelerate data-driven decisions.

Quantify improvements in employee productivity and customer satisfaction from actionable insights.

Actions Generative AI

Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report

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Experience Optimization (XO)

Use AI to build smart self-service across channels, learn from top agents, and deliver great experiences faster than ever.

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Interaction Analytics

Analyze every interaction to understand operational trends and agent performance and monitor business metrics that continually drive improvements to CX.

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Feedback Management

Discover actionable insights from omnichannel customer feedback to improve customer satisfaction and boost loyalty.

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Dashboard and Reporting

Gain a comprehensive operational picture of your contact center. Visualize real-time and historical insights with enhanced, fully customizable dashboard and reporting.

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Desktop and Process Analytics

Take a scientific approach to improving employee performance, and ground business decisions in rich process and interaction data.

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Discover AI for CX

Analyze CX everywhere.

Drive experiences and exceed customer expectations with insight from NiCE CX Analytics. Every touchpoint. Every journey. Everywhere.

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“I get to see several types of metrics in one view and use them to make decisions that make things easier and smoother for our agents.”

Customer Service Support, Analyst Pfizer

Related Resources

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Contact us

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