Automate Experiences
Make it easy and convenient for customers to get effective and personal support – anytime, on all voice and digital channels.
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One AI platform to transform
customer experience at scale
Smarter AI. Better experiences. One platform. NiCE powers every interaction,
helping enterprises deliver consistent, scalable, and meaningful CX at every
point of engagement.Watch demo Explore the platform
Two Leaders.
One platform.At NiCE, we’re setting the standard
for AI-first customer experience.
One platform.At NiCE, we’re setting the standard
for AI-first customer experience.
The world’s best brands trust NiCE to power 15B+ interactions a year
How to turn AI innovation into
business acceleration
Discover how NiCE Cognigy empowers enterprises to automate workflows, orchestrate journeys, and elevate every customer interaction through intelligent, connected AI agents.
The enterprise AI platform built to elevate customer experience
NiCE accelerates your CX transformation, giving you the AI-ready data foundation to automate AI-first experiences at enterprise scale.
Agentic AI Agents
Accelerate AI adoption and scale it seamlessly across every customer experience.Learn more
Scale in the cloud
Run customer service on one smart, secure platform built to scale and simplify as you grow.Learn more
Seamless integrations
Get connected fast with pre-built integrations, open APIs, and simple tools that keep your business moving.Learn more
CX AI at the core
Take care of customers from first ask to final answer with domain- specific AI that truly understands your business.Learn moreThe future of AI-first customer experience starts here
Deliver fast, personalized and exceptional service your customers demand and deserve.AI-driven CX transformation—everything on one platform
One intelligent, AI-driven foundation powers every solution—helping you act on what matters now, scale at your pace, and achieve results faster.
Orchestrate Workflows
Customers shouldn’t have to start over. Keep every conversation connected, seamless, and personal–no matter where it happens.
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Augment Human Agents
Give your team the real-time intelligence that helps them work faster, feel supported, and deliver better experiences, every time.
ExploreCase Studies
Real results from customer‑obsessed brands
Why Toyota Group chose NiCE to modernize their global customer support
75%
Increase in customer satisfaction
Sony Electronics achieves highest-ever response rate with NiCE
40%
Automation potenital for customers
34%
Increase in customer satisfaction
Saves over $1 million in first 8 months with NiCE EEM and VRS
22%
Agents use self-service daily
16M+ automated conversations per year for rebookings, refunds,and more
16+
AI Agents live with real-time AI translation
AI voice and chat agents with 70% automation rates serving 50M customers
+37%
increase in NPS on live chat
Serving 24K customers in customer service on chat and voice channels
30K
calls saved annually
Event
Welcome to NiCE World June 8-10 in Orlando, FL
Join us to capture the excitement happening across the world of CX.
NiCE Highlights
NiCE announces brand ambassador partnership with PGA TOUR star JJ Spaun to champion the power of relentless drive, innovation and growth
Championing AI CX innovation with the same focus and precision JJ Spaun brings to every swing.
eBook
Future-ready CX: 10 AI trends you can’t miss
Turn AI momentum into measurable wins.
Press Release
NiCE Closes Acquisition of Cognigy, Transforming Customer Experience with Best-in-Class, Data-Driven CX AI Platform
Cognigy’s acquisition accelerates NICE’s AI roadmap and expands access to its conversational AI.
Press Release
NiCE and RingCentral Extend Partnership to Accelerate AI-Driven Customer and Employee Experiences
The renewed partnership enhances AI-powered UCaaS and CCaaS to transform engagement.
Press Release
We’re thrilled to partner with Snowflake to unlock CX data value through secure sharing across the front, middle, and back office with CXone Mpower.
NICE and Snowflake will enable seamless access to interaction data, unlocking insights and driving innovation.
Press Release
We’re thrilled to announce our strategic collaboration with AWS to accelerate the adoption of AI-powered, cloud-native customer service automation technologies.
Collaboration unites cloud and AI expertise to accelerate automation through joint innovation and integrations.
Press Release
We are excited to announce our partnership with ServiceNow to deliver game-changing, AI-driven customer service fulfillment.
Fully automated solution links customer engagement with workflows for faster, smarter resolutions.
Analyst Report
Find out why NICE was recognized as a Leader with the highest score in the Strategy category.
"NiCE is a best fit for brands looking for a proven solution with broad capabilities and a strong track record of success.”
