David Szoke, Senior Manager of Technical Support, Proofpoint
Zuora Delivers Knowledge for a Better Customer Experience
As leaders in the subscription economy, Zuora knows that product adoption generates renewals, and renewals are the lifeblood of the subscription model.
Knowledge Management for Smart Contact Center & CX
Highlights the benefits of AI-infused knowledge management on self-service, agent productivity, and CX results.
Proofpoint revolutionizes customer support with CXone Expert
A leading cybersecurity company, Proofpoint is committed to helping organizations of all sizes protect their people from cyberattacks. With rapid growth on the horizon, the company knew it needed to scale and scale big in order to continue serving its customers efficiently and effectively. The company began evaluating solutions to enable in-platform context support, and it decide NICE CXone Expert was the best fit.