Explore 'CX in the Public Sector' as our experts discuss the impact of an integrated front door on citizen experience. Discover how modern CX solutions can enhance service delivery across government and higher education.
Streamlining Access to All Government Services
Watch video
Establishing a Comprehensive Knowledge Management System
Watch video
Empowering Effective Self-Service with AI
Watch video
Facilitating Easy and Fast Access to Government Resources and data
Watch video
Customer Experience Software for Government Organizations Globally - Transform Your CX
Modern CX for modern government
Deliver secure, accessible, and responsive digital services with AI-powered solutions designed for public sector.
Contact us
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.
An Integrated Front Door to Government Services Worldwide
Government agencies have a distinct responsibility to enhance citizen communication and overall experiences. With a track record of over 30 years, NiCE has pioneered transformative customer service practices for some of the world's largest corporations, with equal relevance and effectiveness for government entities.
Helping government agencies meet stringent security requirements
NiCE maintains FedRAMP Authorization at the Moderate Impact Level (Package ID: FR1704655535) and was the first CCaaS provider to achieve authorization. NiCE CXone Mpower offers more than 35 FedRAMP-authorized applications.
We are globally recognized for our industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect your sensitive data around the clock.
Eliminate barriers by meeting constituents at their preferred channel, and enhancing accessibility with tools like intelligent self-service, proactive conversational AI, and knowledge optimization for constituents' online searches.
Ensure Service is Provided Securely and Reliably
NiCE is recognized by governments worldwide for its strict security controls and data protection frameworks meeting 300+ compliance & security standards. CXone was the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO).
Embrace the Possibilities of AI for Digital Government
Transform service experience with the power of AI-based data analysis, so service is provided in a proactive, frictionless manner – achieving faster and more accurate interaction resolution, through self-service or agent assistance.
NiCE named a 11x Leader in Magic Quadrant™ for CCaaS
NiCE is a leader in The Forrester Wave™: Contact Center As A Service
NiCE CXone recognized as overall CCaaS leader in SPARK Matrix™
“When you want to build a great call center, what do you do? You find the best call center system, one used by both public organizations and private organizations that are doing excellent work.”
Human Services Operations Manager, County of San Diego
“With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately.”
Chief Performance Officer, Georgia Dept. of Revenue, MVD
