Modernizing Government Service Interactions.
Government agencies have a distinct responsibility to enhance citizen communication and overall experiences. With a track record of over 30 years, NICE has pioneered transformative customer service practices for some of the world's largest corporations, with equal relevance and effectiveness for government entities.
Enhance Citizen Accessibility and Experiences
Eliminate barriers by meeting constituents at their preferred channel, and enhancing accessibility with tools like intelligent self-service, proactive conversational AI, and knowledge optimization for constituents' online searches.
Ensure service is provided securely and reliably
NICE meets 300+ required security controls and data protection frameworks, and was the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO).
Embrace the Possibilities of AI for Digital Government
Transform service experience with the power of AI-based data analysis, so service is provided in a proactive, frictionless manner – achieving faster and more accurate interaction resolution, through self-service or agent assistance.
Helping Government Agencies Meet Federal Security Requirements

NICE has a FedRAMP moderate authorization for over 5 years, assisting more than 300 customers through our FedRAMP platform and securing over a dozen ATOs.

FedRAMP and GSA logos
Datasheet: Placing the Right Knowledge at Your Citizens’ Fingertips for their self-service online searches
Report: Building Trust in Government via CX Excellence
White paper: Maintaining Contact Center Modernization Momentum
eBook: Leading the Government Evolution Around Citizen Experience
eBook: Making Medicaid Applications and Renewals Constituent Centric
Datasheet: CXone for government agencies

Government Agencies Trust NICE CX Solutions
State of Michigan
County of San Diego
Department of Revenue - Georgia
State of North Carolina
State of Tennessee
State of New York
State of Florida
State of Wisconsin
State of Pennsylvania
State of Virginia
State of Arizona
State of Idaho
State of Oklahoma
State of California

Customer Evidence

“When you want to build a great call center, what do you do? You find the best call center system, one used by both public organizations and private organizations that are doing excellent work.”

Human Services Operations Manager,
County of San Diego

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“With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately.”

Chief Performance Officer,
Georgia Dept. of Revenue, MVD

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Recognized for Its Leading CX Solutions

NICE named a 9x Leader in Magic Quadrant™ for CCaaS

NICE is a leader in The Forrester Wave™: Contact Center As A Service

NICE CXone recognized as overall CCaaS leader in SPARK Matrix™

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.