Constituent CX Software for Governments

Proactive Government Starts with AI

Bring people closer to the services they need with secure, AI-powered solutions—personalized, proactive, and built for CX.

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Trusted by Government Agencies Worldwide

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Turn complexity into clarity

Citizens expect services they can trust—and that are simple to navigate. NiCE delivers both with CXone Mpower, a FedRAMP-authorized AI platform that helps agencies create personalized, seamless experiences across every interaction.

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Help on every channel

Meet constituents on their preferred channels—web, chat, voice, SMS. Smart self-service and guided search resolve everyday tasks with instant answers and clear next steps.

Proactive alerts & outreach

Anticipate issues before they happen. Send reminders, deadlines, and status updates so customers never miss an appointment or payment and you avoid unnecessary calls.

Built for government compliance

Take advantage of strict security controls and data protection frameworks—meeting 300+ standards, including the industry’s first true cloud contact center with FedRAMP ATO.

One secure AI platform

Everything you need to serve citizens—AI, automation, analytics, and agent assist—in one cloud platform that’s simple, scalable, and easy for teams to run.

Smarter Service Starts Here

See how CXone Mpower helps agencies deliver faster, easier, and more secure support—so every citizen interaction feels personal, proactive, and built around what matters most.

Powering Government, One Service at a Time

Government touches every part of life. We help make those moments seamless.

We simplify unemployment benefits with clear communication, faster answers, and seamless processes—helping job seekers feel informed, supported, and confident every step of the way.
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We help revenue agencies simplify taxes with clear, personalized communication—making complex codes accessible and ensuring taxpayers get timely support and accurate information.
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Simplifying enrollment, compliance, and ongoing support with clear, engaging communication for beneficiaries.
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Boosting student success with proactive, personalized communication from application to graduation.
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Streamlining applicant and staff journeys with real-time updates, reminders, and easy onboarding tools.
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Making court dates and payments simple with automated reminders and easy scheduling.
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Success stories

See what government agencies are saying

County of San Diego strengthens emergency response and everyday CX

40%

decrease in callback volume

10%

decrease in abandonment rates

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City of Forth Worth facilitates smooth growth with NiCE

20-sec

average speed to answer

65-75%

decrease in supervisor time spent scheduling

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CXone Mpower helps Michigan DHHS power up services to residents

24-hr

turnaround time to increase call handling capacity

40% +

of citizens surveyed were satisfied with the self-service options

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Recognition from trusted industry experts

Leading analyst firms consistently highlight NiCE for innovation, leadership, and measurable business impact.

Ranked

#1

Everest Group
Contact Center-as-a-Service PEAK Matrix® Assessment 2025

A consecutive leader

11X

Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)

A leader in

2

2025 Gartner® Magic Quadrant™ Reports for Conversational AI Platforms and CCaaS

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Helping government agencies meet stringent security requirements

NiCE maintains FedRAMP Authorization at the Moderate Impact Level (Package ID: FR1704655535) and was the first CCaaS provider to achieve authorization. NiCE CXone Mpower offers more than 35 FedRAMP-authorized applications.

We are globally recognized for our industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect your sensitive data around the clock.

Resources to move your government agency forward

Get expert insights and best practices for better service and stronger communities.

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Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

CXone Mpower offers AI-powered customer experience (CX) solutions designed specifically for public sector agencies. It helps governments connect with citizens more effectively by enabling personalized, secure, and always-available support. It’s a native cloud solution that is FedRamp authorized.

NiCE has had a FedRAMP moderate authorization for over 5 years. We’ve assisted more than 300 customers through our FedRAMP platform and secured over a dozen ATOs.

NiCE is globally recognized for our industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect your sensitive data around the clock.

Navigating government services can often be complex and confusing for citizens. There are always numerous agencies and a myriad of services, so finding the right information or the right group to talk to can be. That’s why we propose agencies adopt an integrated front door to government services: a streamlined and unified approach designed to simplify and enhance citizen engagement. This front door involved unifying knowledge management, self-service and human support, proactive outreach, and more.

One big area of opportunity is shifting agency thinking from reactive to proactive communication models. Proactively alerting and engaging constituents ahead of deadlines helps create a better experience for everyone. They feel in the know, supported, and less frazzled. Your workforce avoids the mad rush at the last minute, and your agency accomplishes its goal. Knowledge management and making information readily available to constituents without needing to reach out to an agency are other key areas.

Yes. Our platform is proven in real-world scenarios, such as for the County of San Diego, where it helped reduce callback volumes and improve emergency response effectiveness while enhancing everyday citizen support.

NiCE serves all levels of government agencies — from city and county offices to state and federal departments — aiming to improve citizen engagement, operational efficiency, and public trust.

AI-powered solutions can help government agencies act more efficiently, end to end. The opportunities are limitless. Some examples include: proactively informing citizens about services and deadlines; offering virtual agents (bots) that actually work for 24/7 support; helping staff better understand citizens’ needs; and optimizing experiences by learning from successful interactions.