Higher Education Student Experience Software

Orchestrate continuous success across the student journey

Help your students thrive from their first inquiry to graduation day. Our AI connects your teams and systems, making every interaction a step toward lifelong success.

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Powering the student journey for leading institutions worldwide

ECSI Realizes Exceptional Gains with NiCE CXone Chat Asset Thumbnail

Torrens University Delivers Frictionless Experiences to Keep Students Engaged Asset Thumbnail

Wodonga TAFE improves contact centre flexibility and scalability with omnichannel solution Asset Thumbnail

From recruitment to graduation: A frictionless student journey

Today’s students expect consumer-grade digital experiences—fast answers, seamless access to aid, and proactive updates. NiCE CXone unifies AI agents, workflow orchestration, and analytics to eliminate silos and keep every student on track.

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Proactive student persistence

Replace reactive support with anticipatory engagement. Identify and resolve friction points—from FAFSA complexity to academic disengagement—before they impact retention.

The unified campus platform

Break down the barriers between Admissions, Financial Aid, and the Registrar. Connect your entire institution on a single cloud platform for a 360-degree view of the student experience.

Meeting students where they are

Engage students on their terms. Provide 24/7 support across 30+ digital channels, including WhatsApp, SMS, and Social, ensuring context follows the student from one interaction to the next.

Powering education, one Step at a time

Education is a journey—filled with questions, deadlines, and high-stakes moments. We help make those moments seamless for students, staff, and faculty.

Success stories

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Recognition from trusted industry experts

Leading analyst firms consistently highlight NiCE for innovation, leadership, and measurable business impact.

Ranked

#1

Everest Group
Contact Center-as-a-Service PEAK Matrix® Assessment 2025

A consecutive leader

11X

Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)

A leader in

2

2025 Gartner® Magic Quadrant™ Reports for Conversational AI Platforms and CCaaS

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Resources to move your organization forward

Get expert insights and best practices to elevate patient and member experiences—while improving efficiency and outcomes.

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Ready to transform your customer experience?

Let us show you now NiCE Cognigy AI agents can seamlessly resolve your customers’ needs, taking your business to new heights.

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Frequently Asked Questions

We use Agentic AI to identify at-risk prospects and students early. By proactively resolving hurdles like financial aid paperwork or registration errors, we help institutions maintain high enrollment and persistence levels.

CXone helps you orchestrate the end-to-end student journey with AI-powered self-service, omnichannel routing, proactive outreach, and analytics—so students get the right answer faster and staff can focus on higher-value work.

Higher ed service is cross-campus by nature. CXone brings channels, knowledge, workflows, and insights together on one platform—reducing the patchwork of point tools and giving you a single view of the student across interactions.

Many institutions start with high-volume, repeatable requests—application status, registration questions, password resets, financial aid and billing FAQs—then expand to proactive outreach and workflow automation that connects front and back office teams.

Yes. CXone is built on an open cloud foundation with pre-built integrations and APIs to connect with your SIS, CRM, and other campus legacy systems, creating a unified student intelligence layer.

Our AI serves as a "force multiplier" by containing up to 96% of routine inquiries through self-service and providing agents with real-time guidance during complex student interactions.

Absolutely. NiCE maintains the highest standards of security and compliance, ensuring that student records and personal information are protected across all digital and voice channels.