CXone Mpower Proactive AI Agent for Higher Education

Overview

Learn how Proactive AI Agent enhances engagement in a Higher Education environment. Proactive AI Agent knows when and how to reach out to students at key moments throughout their journey, initiating intelligent, AI-led conversations that dynamically adapt to help you meet your goals, from driving enrollment to preventing attrition and enhancing student satisfaction.

Proactive AI Agent integrates with your existing campus systems to deliver timely, personalized outreach that reduces manual workload for staff and ensures students receive support exactly when they need it. From nudging prospective students to complete applications to guiding enrolled students through financial aid, course registration, and academic milestones, the solution helps institutions create more consistent, proactive, and outcome-driven engagement across the entire student lifecycle.