Call Center Software – Cloud Contact Center Solutions

Make every customer experience, extraordinary.

Transform your call center software with CXone Mpower and empower your agents to provide better experiences—every time and on every channel.

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A platform that thinks smarter.
And works harder.

CXone Mpower is a premier Call Center Software cloud based solution designed to streamline contact center operations and improve customer experience (CX). Featuring an advanced Automatic Call Distribution (ACD) system, CXone Mpower efficiently routes calls to the most suitable agents, significantly enhancing agent productivity and minimizing customer wait times. This feature ensures that every call is handled promptly and by the most qualified agent available, making it a cornerstone for optimizing call center efficiency and customer relationship management.

The suite of call center features provided by CXone Mpower is robust, focusing on elevating customer service quality. Key features like call recording are not just about monitoring; they are integral to quality assurance and effective training of call center staff. This functionality is vital for maintaining high service standards and fostering continuous improvement in agent performance. CXone Mpower serves as a comprehensive call center solution, streamlining operations for call center agents by efficiently routing incoming calls, which enhances their ability to provide quality customer service.

Trusted by the world's leading companies.

The new standard for managing CX interactions.

It's a new era for customer service. Create consistency and satisfaction by transforming every customer interaction from one unified, cloud-native platform infused with specialized AI for CX. Furthermore, CXone Mpower call center software is versatile, supporting both inbound and outbound communication strategies. Its Interactive Voice Response (IVR) system is specifically tailored to handle high call volumes, streamlining processes and boosting operational efficiency. This capability allows businesses to manage peak times effectively without compromising service quality. CXone Mpower utilizes customer data to improve service and operational efficiency, ensuring a seamless integration with CRM systems for a comprehensive view of customer interactions.

Benefits of Having a Cloud Contact Center Software

Unleash our top performing CX call center platform.

10 billion

CXone interactions managed annually

30 +

voice and digital channels

1000 +

pre-built Enlighten AI models

4000 +

migrations to the cloud

“Enlighten AI has totally changed the way our company operates—for the best. We’re able to measure how we’re treating our guests while still focusing on sales and driving revenue. What more could we ask for in a sales environment?”

ALEXANDRIA DOUCET

QUALITY ASSURANCE MANAGER, OPEN NETWORK EXCHANGE

“We basically took all the tools we utilize on CXone for voice and chat contacts and applied them to Discord, creating a full platform to help make things better and give more insights into Discord, NFT, and Web3 communities.”

THOMAS LAIRD

CEO, EXPIVIA

“NICE technology, underpinned by personal support, empowers Teleperformance to turn data into quality interactions in diverse languages, bridging cultural gaps and strengthening our commitment to superior customer engagement.”

SISI WAN

SR. ANALYTICS DIRECTOR APAC, TELEPERFORMANCE

“Enlighten AI and Interaction Analytics have given us the ability to cast a wide net to identify critical call types, while NICE Quality Management allows us to evaluate and act in ways that really move the needle.”

MORGAN GRAY

SENIOR MANAGER IN CUSTOMER EXPERIENCE FIELD MANAGEMENT, REPUBLIC SERVICES

“We definitely saw results right away with CXone Feedback Management. The biggest improvement for us is being able to show our agents the customer verbatims and to discuss how well they did in their interactions. When agents see the words coming from a customer it makes a huge difference, and it’s become a great recognition tool.”

MYRA NUNEZ

DIRECTOR OF EMPLOYEE SERVICES, ONESOURCE VIRTUAL

The highest standards get the best reviews.

CXone Mpower is recognized as one of the best call center software options available, offering comprehensive features like call recording, monitoring, analytics, and omnichannel communication that benefit both call center agents and customers. Read customer reviews across the major B2B SaaS review sites to see why our call center solutions are leading the industry.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Frequently Asked Questions

Get Started With NICE

By enhancing customer interactions and satisfaction, CXone not only meets but exceeds the typical expectations from a contact center software. Its tailored solutions cater to diverse business needs, making it an essential tool for companies aiming to provide proactive support and drive customer engagement. Overall, CXone plays a pivotal role in enhancing customer saonetisfaction and loyalty, solidifying its position as the best call center software in the market. CXone supports the handling of both incoming and outbound calls, showcasing its versatility for call center agents and sales teams, enhancing their efficiency and effectiveness in customer service, sales, and telemarketing operations.

Join the thousands of businesses who trust NICE to create exceptional customer experiences with purpose-built AI.

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