A platform that thinks smarter.
And works harder.

CXone is a premier Call Center Software solution designed to streamline contact center operations and improve customer experience (CX). Featuring an advanced Automatic Call Distribution (ACD) system, CXone efficiently routes calls to the most suitable agents, significantly enhancing productivity and minimizing customer wait times. This feature ensures that every call is handled promptly and by the most qualified agent available, making it a cornerstone for optimizing call center efficiency.

The suite of call center features provided by CXone is robust, focusing on elevating customer service quality. Key tools like call recording are not just about monitoring; they are integral to quality assurance and effective training of call center staff. This functionality is vital for maintaining high service standards and fostering continuous improvement in agent performance. CXone serves as a comprehensive call center solution, streamlining operations for call center agents by efficiently routing incoming calls, which enhances their ability to provide quality customer service.

The new standard for managing CX interactions.
It’s a new era for customer service. Create consistency and satisfaction by transforming every customer interaction from one unified, cloud-native platform infused with specialized AI for CX. Furthermore, CXone is versatile, supporting both inbound and outbound communication strategies. Its Interactive Voice Response (IVR) system is specifically tailored to handle high call volumes, streamlining processes and boosting operational efficiency. This capability allows businesses to manage peak times effectively without compromising service quality. CXone utilizes customer data to improve service and operational efficiency, ensuring a seamless integration with CRM systems for a comprehensive view of customer interactions.
Enlighten AI
for CX

Drive business outcomes while improving experiences for customers and employees alike with AI purpose-built for CX.

Digital and
Make answers easy to find. Engage your customers on the same channels they use to interact with family and friends.
Journey Orchestration and Routing
Give your customers seamless journeys across voice and digital channels with personalized self-service and agent experiences.
Workforce Engagement Management (WEM)
Give agents full visibility and enticing gamification to drive performance. Guide them in real time with AI. Empower employees with flexible scheduling.
Boost employee satisfaction and agent success with AI-driven applications and tools for real-time guidance and highly personalized coaching.
Open Cloud
Innovate and integrate with ease—one complete platform with a core module framework open to 3rd party integrations, and all the reliability, security, and flexibility you need.
Unleash our top performing CX platform.
0 billion

CXone interactions managed annually


voice and digital channels


pre-built Enlighten AI models


migrations to the cloud

Explore the CXexchange Marketplace and explore what’s possible.
When you choose CXone, you gain access to unlimited innovation via open APIs and pre-integrated certified partner applications available on the NICE CXone CXexchange marketplace. See them all with a single click.
man on mobile

Optimizing Call Center Operations with CXone

As businesses seek the right call center software to manage their customer interactions, CXone sets itself apart by offering comprehensive channel coverage. This includes seamless integration of various communication methods, rigorous quality control measures, and detailed analytics and reporting capabilities. These features collectively ensure that CXone delivers an exceptional and consistent customer experience across all touchpoints. CXone is a cloud contact center solution, highlighting its flexibility and scalability, which is essential for businesses with fluctuating demand and a global customer base.

Team brainstorming
  • "Enlighten AI has totally changed the way our company operates—for the best. We’re able to measure how we’re treating our guests while still focusing on sales and driving revenue. What more could we ask for in a sales environment?"



  • "We basically took all the tools we utilize on CXone for voice and chat contacts and applied them to Discord, creating a full platform to help make things better and give more insights into Discord, NFT, and Web3 communities."



  • "NICE technology, underpinned by personal support, empowers Teleperformance to turn data into quality interactions in diverse languages, bridging cultural gaps and strengthening our commitment to superior customer engagement."



  • "Enlighten AI and Interaction Analytics have given us the ability to cast a wide net to identify critical call types, while NICE Quality Management allows us to evaluate and act in ways that really move the needle."



  • "We definitely saw results right away with CXone Feedback Management. The biggest improvement for us is being able to show our agents the customer verbatims and to discuss how well they did in their interactions. When agents see the words coming from a customer it makes a huge difference, and it’s become a great recognition tool."



The highest standards get the best reviews.
CXone is recognized as one of the best call center software options available, offering comprehensive features like call recording, monitoring, analytics, and omnichannel communication that benefit both call center agents and customers. Read NICE CXone customer reviews across the major B2B SaaS review sites to see why our contact center solutions are leading the industry.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Frequently Asked Questions
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Get Started With NICE

By enhancing customer interactions and satisfaction, CXone not only meets but exceeds the typical expectations from a contact center software. Its tailored solutions cater to diverse business needs, making it an essential tool for companies aiming to provide proactive support and drive customer engagement. Overall, CXone plays a pivotal role in enhancing customer satisfaction and loyalty, solidifying its position as a leading solution in the call center software market. CXone supports the handling of both incoming and outbound calls, showcasing its versatility for call center agents and sales teams, enhancing their efficiency and effectiveness in customer service, sales, and telemarketing operations.

Join the thousands of businesses who trust NICE to create exceptional
customer experiences with purpose-built AI.