We empower organizations to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location with our AI-infused cloud native CX platform.
“Enlighten AI has totally changed the way our company operates—for the best. We’re able to measure how we’re treating our guests while still focusing on sales and driving revenue. What more could we ask for in a sales environment?”
ALEXANDRIA DOUCET
QUALITY ASSURANCE MANAGER, OPEN NETWORK EXCHANGE
“We basically took all the tools we utilize on CXone for voice and chat contacts and applied them to Discord, creating a full platform to help make things better and give more insights into Discord, NFT, and Web3 communities.”
THOMAS LAIRD
CEO, EXPIVIA
“NICE technology, underpinned by personal support, empowers Teleperformance to turn data into quality interactions in diverse languages, bridging cultural gaps and strengthening our commitment to superior customer engagement.”
SISI WAN
SR. ANALYTICS DIRECTOR APAC, TELEPERFORMANCE
“Enlighten AI and Interaction Analytics have given us the ability to cast a wide net to identify critical call types, while NICE Quality Management allows us to evaluate and act in ways that really move the needle.”
MORGAN GRAY
SENIOR MANAGER IN CUSTOMER EXPERIENCE FIELD MANAGEMENT, REPUBLIC SERVICES
“We definitely saw results right away with CXone Feedback Management. The biggest improvement for us is being able to show our agents the customer verbatims and to discuss how well they did in their interactions. When agents see the words coming from a customer it makes a huge difference, and it’s become a great recognition tool.”
Over the last few years, The Standard has undergone continuous digital transformation that added new layers of technology and complexity to the contact center’s operations. Watch how they've gone above and beyond with NICE Enlighten Autopilot
A longtime NICE partner, TD Bank began using NICE Employee Engagement Manager (EEM) in addition to NICE Workforce Management (WFM) in 2018. With NICE, the company has removed manual processes, integrated several business functions into one platform, and enhanced productivity.
Dutch Railways (Nederlandse Spoorwegen) handles 4 million customer contacts annually, including 2.5 million voice interactions. After years of planning, the railway implemented a complete redesign of its customer service organization around omnichannel practices with NICE CXone.
