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NiCE solutions are continuously strengthened by the trust and collaboration of our customers across the world.

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Don’t Take Our Word For It

4.6

1,454 reviews

4.3

987 reviews

NiCE Reviews

NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.

Michael Swanson

System Administrator at Houdini, Inc.

NiCE CXone - The best decision our company has made

NiCE CXone has a great uptime track record, and a great support staff behind the scenes... to paraphrase Steve Jobs - It just works!

Ciera Smith

Customer Service Representative at ITCON

NiCE CXone Mpower has been the oil driving our success!

We utilize NiCE CXone Mpower in our day-to-day operations for customer service calls, conferencing and tracking calls and times.

Emma Vera

Senior Account Manager at Frontline

NiCE CXone is an amazing platform!

The program is flawless. We have been using it as a company for a few months now and haven’t had one issue. The ability to work as good as it has for this long is nothing short of amazing.

Alicia Holmes

Assistant Director of Utilities at Azusa Light and Water

Modernized Call Center Management System

NiCE CXone is well suited for the purpose of monitoring inbound contact performance from a multitude of contact channels. The system is very end-user friendly, which is one of its key benefits.

Rachel Jones

Call Center Agent at Walker Advertising

Let NiCE CX do the work for you!

NiCE works well and I have never had any issues with it so far. This generates and saves the leads we need to make the connections to the attorneys’ offices and helps us find the attorneys in the caller’s area.

Monica Fornash

Business Analyst at United Way of Greater Cincinnati

NiCE CXone is an outstanding application!

What we love about NiCE is the flexible routing schema and the ability to monitor real time KPIs and agents real time through its robust reporting capabilities. Our old system did not provide these things.

Nick Browne

System Administrator at Greater Twin Cities United Way

A great all-in-one call center platform

If you need a fast implementation or if you want an all-in-one platform NiCE CXone is a great choice.