ROI of Voice of the Customer

Voice of the Customer (VOC)
Put feedback to work
Turn Voice of the Customer (VOC) insights into real-time action with AI-driven feedback tools built into CXone Mpower.

The world’s best brands trust NiCE to power 15B+ interactions a year

Real insights,
real impact
Operationalize VOC at scale with built-in tools to collect, connect, and act on real-time feedback that drives better CX.
Capture feedback anywhere
Gather post-interaction feedback from over 20 channels—including voice, email, SMS, chat, and social—in one unified system.
Uncover what drives CX
Connect feedback to performance data and surface the trends, behaviors, and processes that matter most.
Take action in the moment
Use real-time alerts and role-based workflows to close the loop fast and improve outcomes before customer issues escalate.
Coach smarter, not harder
Fuel targeted coaching and development with personalized insights tied to CSAT, NPS, and customer sentiment.
Make feedback part of every moment
Transform raw responses into strategic action across the CXone Mpower platform.
Turn feedback into action
See how CXone Mpower Feedback Management makes it easy to collect, analyze, and act on VOC insights—helping to identify root causes, support agents and close the loop in real time.
Success stories
See what global CX leaders are saying
Related Products
Get more from VOC
Get deeper insights into voice of the customer programs, strategy, and measurable outcomes.

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