Copilot for supervisors

From frenzy to forward thinking

Give your leaders the insight, time, and clarity they need to guide with confidence, develop teams effectively, and create remarkable business results.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Leadership made lighter

Problems surface before they escalate and insights arrive when you need them. Realize your team’s full potential.

Decision confidence

Ask a question, get an answer. Your data responds to natural conversation, giving you the insights that matter in the moment.

Stay one step ahead

Guide your team in real time, address issues before they grow, and keep everyone aligned with what’s most important.

See your true impact

Gain clear visibility into how your guidance shapes agent performance and delivers
measurable business results.

From manager to mentor

Your ready response transforms supervision from reactive
to proactive — elevating you from task manager to strategic leader.

The key issues come to you — highlighting customer frustration, struggling agents, and areas that need your expertise most.
Skip the detective work. Every alert shows exactly what's happening, why it matters, and what you should focus on next.
Just ask. Your data responds in seconds with clear answers, helpful visualizations, and suggestions for what to explore next.
One place for everything that matters — bringing together trends, recommendations, and insights that drive success.
See your own impact clearly. Understand how your coaching and decisions directly shape team and business success.

Leadership reimagined

Create a focused world where leaders spend less time searching for answers and more time developing teams, driving strategy, and making improvements everyone can feel.

Supervisors = superhumans

When your supervisors have resources at the ready, they can lead with confidence, provide personal guidance, and deliver excellent outcomes.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

Quite the opposite! Think of it as removing the tasks supervisors don’t enjoy so they can focus on what they do best. While real-time coaching tools handle data analysis and routine monitoring, your human leaders gain more time for meaningful work: developing team members, thinking strategically, and building connections that matter. This isn’t about replacing people — it’s about freeing them to be even more human, more strategic, and more impactful in their roles.

Your Copilot builds on years of contact center expertise, trained on real-world customer experiences. Its performance monitoring capabilities often exceed manual methods in both accuracy and consistency. What makes it truly reliable is how it learns from your supervisors. Their feedback continuously refines the system, ensuring it aligns perfectly with your company standards and objectives. The result? Supervisor analytics that keep getting more helpful and more aligned with your specific needs.

Your information’s safety is our priority. As a market leader in contact center solutions, we’ve built comprehensive security into everything we do.

The same robust protections that safeguard our core platform extend to all AI-powered support tools, including strict protocols for data privacy and regulatory compliance.

Your sensitive information stays protected while your teams benefit from the insights

Generic Ai understands words. Copilot understands contact centers. Unlike broad Ai solutions, Copilot is purpose-built for real-world supervision challenges. It's trained on actual customer service interactions, aligned with how supervisors really work, and focused on the metrics that truly matter — agent development, customer satisfaction, and business results. This isn’t just intelligence; it’s intelligence that knows exactly what your leaders need to succeed in the unique world of customer experience.

Traditional dashboards answer "what happened?" Copilot answers "why it happened" and "what to do about it." Standard reports might show that handle times increased, but your real-time coaching tools explain it’s happening because new product questions are taking longer to resolve. They’ll then suggest specific knowledge improvements to address the issue. Insights don’t just sit there waiting to be found — they actively find your supervisors when needed, turning data into immediate action

Absolutely. No matter how your customers connect — phone calls, chats, emails, messaging — Copilot brings it all together. Your supervisors get one complete view of performance across every channel, with consistent metrics, alerts, and insights. This unified approach ensures nothing falls through the cracks and customers receive the same level of care regardless of how they reach out. It’s seamless supervision for today’s omnichannel world.