Copilot for supervisors

From frenzy to forward thinking

Give supervisors the AI insights, time savings, and real-time clarity they need to confidently guide and develop their teams, creating remarkable business results.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Realize your team’s full potential

Stay ahead of potential problems with proactive alerts and intelligent insights specifically designed to meet your CX and business goals.

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Decision confidence

Ask a question, get an answer. Conversational AI gives you comprehensive insight into agents, interactions, and teams.

Stay one step ahead

Guide your agents in real time, tackle emerging issues, and keep everyone aligned with what matters most.

See your true impact

Gain clear visibility into how your decisions shape agent performance and deliver measurable business results.

Much more than a manager

Copilot elevates every supervisor from taskmaster to strategic leader.

  • The issues come to you – whether it’s customer frustration, a struggling agent, or an urgent need for your specific expertise.

  • Skip the detective work. Every alert shows exactly what’s happening, why it matters, and what you should focus on next.

  • Just ask the data. Copilot responds in seconds with clear answers, tailored visualizations, and helpful suggestions for what to explore next.

  • One place for everything that matters - bringing together in-depth analytics, recommendations, and insights that drive success.

  • See your own impact clearly. Understand how your coaching and decisions directly shape team and business success.

Leadership reimagined

Create a focused world where leaders spend less time searching for answers and more time developing teams, driving strategy, and making improvements that benefit everyone.

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Supervisors = superheroes

When your supervisors have resources at the ready, they can lead with confidence, provide personal guidance, and deliver excellent outcomes.

Ready to experience the power of our CX platform?

Let us show you how NiCE can unify, automate, and elevate your entire customer experience – with AI at the core and success as the focus.

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