Awards

NiCE has once again been recognized by Forbes on the global stage, this time in two prestigious lists back-to-back.

Fast Company has named NiCE a “2026 Best Workplace for Innovators” in the Cybersecurity & Enterprise category. The list recognizes companies that build cultures where innovation can thrive at every level, not just in a lab or a single team.

NiCE has been recognized with a 2026 CUSTOMER Experience Innovation Award from CUSTOMER Magazine, honoring the company’s innovation in helping enterprises transform customer service through AI and automation.

NiCE AI Agents (Cognigy) for Self-Service has been named a winner of the 2026 Conversational AI Excellence Awards, presented by CUSTOMER magazine and CustomerZone360.

NiCE has been named a 2026 CRM Industry Leader by CRM magazine in four categories: Contact Center Infrastructure, Contact Center Interaction Analytics, Unified Customer Experience Platform, and Workforce Management/Workforce Engagement Management.

NiCE has won the CONAREC 2026 Award in the Customer Journey category, a consistent winner within the competition for the past eleven years. This year’s competition evaluated more than 645 companies across 60 segments; the recognition highlighted NiCE’s role in the evolution of customer experience.

Once again NiCE has won Brazil’s Consumidor Moderno (Modern Consumer) awards, which recognize excellence in customer experience (CX) solutions across Latin America. The 2026 awards were judged on three key indicators: customer satisfaction, continuity of use, and third-party recommendations.

NiCE Workforce Empowerment has won the 2026 Future of Work Product of the Year Award, presented by TMC. The award recognizes technologies making a meaningful difference in how organizations and their employees work.

AI has reached a defining moment. The conversation is no longer about its potential, but about how enterprises provide customers, employees, and AI agents with access to trusted knowledge when they need it.

NiCE has been named to the World’s Best Companies 2026, the annual ranking from TIME and Statista. It is the fourth consecutive year NiCE has been on the list, which identifies the world’s top-performing companies on three measures: employee satisfaction, revenue growth and sustainability transparency.

NiCE is proud to announce recognition as one of Newsweek’s “World’s Greenest Companies 2026.” This honor reflects our ongoing commitment to reducing our environmental footprint and delivering sustainable, innovative approaches.

NiCE Cognigy has been named a winner of the 2026 Global AI Awards (Season 2) in the AI in Chatbots category, a distinction that honors the organizations setting the standard for excellence in artificial intelligence worldwide.

Awards are gratifying, but the most meaningful recognition reflects what customers and partners are already experiencing in the market.

NiCE Cognigy was awarded a Silver Stevie for the “AI for Customer Experience” category from the 24th Annual American Business Awards. This prestigious honor highlighted our innovative conversational AI platforms, which enable enterprises to create advanced, human-like AI agents for automated voice and chat service, according to the judges.

NiCE Cognigy has been named a winner in the 2026 Enterprise AI Product of the Year Awards, presented by TMCnet. The program recognizes AI solutions that deliver real value in complex enterprise environments.

Reworked, the leading employee experience community from Simpler Media Group (SMG), has announced the recipients of the 2026 Reworked IMPACT Awards. The awards recognize exceptional work in employee experience and the digital workplace. NiCE was named a Silver Award recipient for Best Innovation in Employee Engagement.

NiCE has been named to Fast Company’s “World’s Most Innovative Companies of 2026”, ranking #11 in the Applied AI category—a recognition of NiCE’s accelerating leadership in high‑impact AI for the enterprise.

For the press release on the NiCE Fast Company accolade, please click here.

Rheinische Post has recognized Philipp Heltewig, General Manager of NiCE Cognigy and Chief AI Officer at NiCE and a leading architect of Germany’s AI innovation landscape, as the 2025 honoree and Dusseldorfer of the Year in the Business category of its annual awards.