Awards
Awards & Recognition
NICE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.Featured awards
NICE Named a 10X Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the tenth consecutive year for its CXone cloud platform.Learn MoreForrester Wave™ Report 2023 names NICE among the CCaaS leaders
Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. DiscoverGet your copyNICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases
Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-Learn More
CUSTOMER Magazine Announces Recipients of the 2024 CX Innovation Award
CUSTOMER Magazine Announces Recipients of the 2024 CX Innovation Award
CX Today, CX Leaders Awards 2024
Innovator of the Year, Barry Cooper: Leaders Award – Winners – CX Today
Enterprise Awards, Team of the Year, Carnival UK (customer): Leaders Award – Winners – CX Today
Recipients of the 2024 CUSTOMER Contact Center as a Service (CCaaS) Product of the Year Award Announced
TMC Announces 2024 Generative AI Product of the Year Award Winners
We’re CELEBRATING TEN!
NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the tenth consecutive year for its CXone cloud platform.
The 2024 CRM Industry Leader Awards
Top Five – The Best Contact Center Interaction Analytics: 2024
The Best Contact Center Interaction Analytics: The 2024 CRM Industry Leader Awards
2024 CUSTOMER Conversational AI Excellence Award
2024 Conversational AI Excellence Award, presented by TMC’s CUSTOMER magazine, recognizes tools, platforms and applications that contribute to the delivery of Conversational AI solutions.
NICE and Banco do Brasil
Best Omnichannel Customer Experience LatAm 2024
NICE and Maps Credit Union
Best Digital Transformation for CX Operations USA 2024
Best Digital Transformation Company
for North America, Latin America, Asia Pacific, and Europe
Global Banking & Finance Review Award Winner 2024
Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has named NICE as “Best Digital Transformation Partner Company,” across four major geographic regions, including North America, Asia Pacific, Europe, and Latin America, highlighting its strength and leadership in its 2024 Global Banking & Finance Awards competition.
Business Intelligence Group. 2024 BIG Innovation Award
NICE Enlighten AutoSummary was named a winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group.
Finalist: Best of Enterprise Connect Industry Award
NICE Enlighten Actions, a conversational AI interface that enables businesses to identify and impact, in real-time, the drivers of Customer Experience, Employee Experience, and operational costs and efficiencies.
Excellence in Innovation: Generative AI Solutions for CX
for North America, Latin America, Asia Pacific, and Europe
Global Banking & Finance Review Award Winner 2024
CX Today
Winner: 2024 Best Workforce Engagement Management (WEM) Solution
Finalist: Best Virtual Agent Platform (Elevate AI)
CMSwire Impact Awards
Silver: 2024 Best Customer Experience Transformation
This award recognizes the vendor that has helped one of their customers achieve the most complex transformation of the customer experience.
2024 Winning Suppliers Award for “Workforce Engagement Management”
Consumidor Moderno Award -25th edition of the Award that highlights, recognizes and honors the excellence of customer service of Brazilian companies.
Automation Solution of the Year & Cloud-Based CX Solution of the Year
The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.
Bronze Winner: Achievement in Customer Experience; “MoneyGram revolutionizes their transactional sites”
18th annual Stevie® Awards for Sales & Customer Service: The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.
The Business Intelligence Group. 2024 Artificial Intelligence Excellence Awards.
Winning solution: NICE Enlighten Copilot for Agents – Generative AI
KM World 2024 AI100
Winner: NICE. Passionate about removing the friction between companies and consumers, NICE enables organizations to address today’s consumer and employee expectations through a CX approach that combines digital entry points, journey orchestration, smart self-service, and prepared agents.
AI Breakthrough Awards: The AI Breakthrough Awards recognize the world’s most innovative companies, technologies and products in the global Artificial Intelligence industry today.
Winner: Best AI-based Solution for Customer Experience – NICE Enlighten Copilot for Agents
CUSTOMER Magazine 2024 Contact Center Technology Award
The 2024 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world-class customer experiences.
2024 Future of Work Product of the Year Award, presented by TMCnet
TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, announced today the winners of the 2024 Future of Work Product of the Year Award, presented by TMC.
