Featured Awards

NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the ninth consecutive year for its CXone cloud platform.

Forrester Wave™ Report 2023 names NICE among the CCaaS leaders

Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. Discover why NICE was selected and see how we are helping businesses achieve remarkable results for customer experience.

NICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases

Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.

business intelligence group
The Business Intelligence Group. 2024 Artificial Intelligence Excellence Awards.
Winning solution: NICE Enlighten Copilot for Agents - Generative AI
Learn more
the stevie awards for sales and customer service
Bronze Winner: Achievement in Customer Experience; “MoneyGram revolutionizes their transactional sites”
18th annual Stevie® Awards for Sales & Customer Service: The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.
ccw excellence award 2024
Automation Solution of the Year & Cloud-Based CX Solution of the Year
The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.
consumidor moderno 2024
2024 Winning Suppliers Award for “Workforce Engagement Management”
Consumidor Moderno Award -25th edition of the Award that highlights, recognizes and honors the excellence of customer service of Brazilian companies.
CMSwire Impact Awards logo
CMSwire Impact Awards
Silver: 2024 Best Customer Experience Transformation
This award recognizes the vendor that has helped one of their customers achieve the most complex transformation of the customer experience.
CXAwards 2024 logo
CX Today
Winner: 2024 Best Workforce Engagement Management (WEM) Solution
Finalist: Best Virtual Agent Platform (Elevate AI)
Learn more
Generative AI Product of the year 2023
TMC: 2023 Generative AI Product of the Year
NICE Enlighten Copilot for CX
Learn more
Global Banking & Finance Review Award Winner 2024 logo
Excellence in Innovation: Generative AI Solutions for CX
for North America, Latin America, Asia Pacific, and Europe
Global Banking & Finance Review Award Winner 2024
enterprise connect 2024
Finalist: Best of Enterprise Connect Industry Award
NICE Enlighten Actions, a conversational AI interface that enables businesses to identify and impact, in real-time, the drivers of Customer Experience, Employee Experience, and operational costs and efficiencies.
Business-Intelligence-Group - 2024-BIG-Innovation-Award
Business Intelligence Group. 2024 BIG Innovation Award
NICE Enlighten AutoSummary was named a winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group.
Learn more
Global Banking & Finance Review Award Winner 2024
Best Digital Transformation Company
for North America, Latin America, Asia Pacific, and Europe
Global Banking & Finance Review Award Winner 2024
Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has named NICE as “Best Digital Transformation Partner Company,” across four major geographic regions, including North America, Asia Pacific, Europe, and Latin America, highlighting its strength and leadership in its 2024 Global Banking & Finance Awards competition.
Learn More