Awards
Awards & Recognition
NiCE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.Featured awards
NiCE named a CCaaS Leader in The Forrester Wave™ 2025
NiCE has been recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report.Get your copyNiCE Named a 10X Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service
NiCE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the tenth consecutive year for its CXone cloud platform.Learn MoreNiCE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases
Research and consulting firm, Metrigy, gave top honors to NiCE CXone Expert in its report evaluating customer self-Learn More
Campaign-Brand Collaboration (Use of Creator, Celebrity or Influencer)
NICE “Future You is Dynamite”
Online commercial campaign (2 – 5 pieces max) featuring a creator, influencer, and/or celebrity.
Series-Interview & Talk Show
Room Where It Happened
Online video series (2 – 5 pieces max) featuring hosted interviews or talk shows.
Series-Non-Scripted
Room Where It Happened
Online video series (2 – 5 pieces max) in a non-scripted series genre.
Series-Science & Technology
Room Where It Happened
Online video series (2 – 5 pieces max) for science or technology.
Series-Corporate Image
Room Where It Happened
Online video series (2 – 5 pieces max) to promote corporations or organizations.
General-Technology & Electronics
Your Ultimate Customer Service AI Wingman – 2025 Big Game Commercial
Online commercial created to promote the IT industry (hardware, software, services, etc.).
General-B2B: Business-to-Business
Your Ultimate Customer Service AI Wingman – 2025 Big Game Commercial
Online commercial focused on communication or promotion between two companies.
Craft-Writing
Your Ultimate Customer Service AI Wingman – 2025 Big Game Commercial
Specialty category that only considers the copy writing of a piece.
General-Online Commercials
Your Ultimate Customer Service AI Wingman – 2025 Big Game Commercial
Commercials and other advertising/promotional video content produced exclusively for streaming over the internet.
CUSTOMER Magazine Announces Winners of 2025 Product of the Year Awards
Reworked Impact Awards – Simpler Media Group – Premier Professional Communities & Research
NiCE was awarded Gold in the ‘Most Innovative Workplace Productivity Solution’ category.
CMSWire Impact Awards – Simpler Media Group – Premier Professional Communities & Research
NiCE was awarded Gold in the ‘Best Contact Center Innovation’ category, and Silver in the ‘Best Use of AI in Customer Experience’ category.
Best of Enterprise Connect Awards 2025: Winners
NiCE won OVERALL Best of Enterprise Connect as well as Best Innovation in Customer Experience for CXone Mpower Orchestrator.
KMWorld 100 Companies That Matter in Knowledge Management 2025
TMC Announces Winners of the 2024 CUSTOMER Magazine TMC Labs Innovation Award
TMC Announces 2024 Future of Work Agent Experience Award Winners
Business Intelligence Group
