Awards
Awards & Recognition
NiCE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.
Featured awards
NiCE Cognigy Named a Leader in The Forrester Wave™ 2026
NiCE Cognigy has been recognized as a Leader in The Forrester Wave™ 2026: Conversational AI Platforms for Customer Service Q2 2026
NiCE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases
Research and consulting firm, Metrigy, gave top honors to NiCE CXone Expert in its report evaluating customer self-
NiCE CXone Named a KMWorld Trend-Setting Product of 2026
AI has reached a defining moment. The conversation is no longer about its potential, but about how enterprises provide customers, employees, and AI agents with access to trusted knowledge when they need it.
NiCE Positioned Highest in Everest Group’s 2026 Global CCaaS PEAK Matrix® Assessment
NiCE has been recognized as a Leader and positioned highest for Market Impact and furthest on the “Vision and Capability” axes in the Everest Group Global Contact Center-as-a-Service (CCaaS) Products PEAK Matrix® Assessment 2026.
NiCE Named to Newsweek’s “World’s Greenest Companies 2026”: A Recognition of Measurable Environmental Leadership
NiCE is proud to announce recognition as one of Newsweek’s “World’s Greenest Companies 2026.” This honor reflects our ongoing commitment to reducing our environmental footprint and delivering sustainable, innovative approaches.
NiCE Cognigy Recognized at Telarus Partner Summit as Top Supplier for Contact Center
Awards are gratifying, but the most meaningful recognition reflects what customers and partners are already experiencing in the market.
NiCE Cognigy Secures 2026 Stevie® Award in the “AI for Customer Experience” category
NiCE Cognigy was awarded a Silver Stevie for the “AI for Customer Experience” category from the 24th Annual American Business Awards. This prestigious honor highlighted our innovative conversational AI platforms, which enable enterprises to create advanced, human-like AI agents for automated voice and chat service, according to the judges.
NiCE Cognigy AI Agents Win TMCnet’s 2026 Enterprise AI Product of the Year
NiCE Cognigy has been named a winner in the 2026 Enterprise AI Product of the Year Awards, presented by TMCnet. The program recognizes AI solutions that deliver real value in complex enterprise environments.
NiCE Wins Silver for Employee Engagement Innovation in Simpler Media/Reworked IMPACT Awards
Reworked, the leading employee experience community from Simpler Media Group (SMG), has announced the recipients of the 2026 Reworked IMPACT Awards. The awards recognize exceptional work in employee experience and the digital workplace. NiCE was named a Silver Award recipient for Best Innovation in Employee Engagement.
NiCE Named One of Fast Company’s Most Innovative Companies in Applied AI for 2026
NiCE has been named to Fast Company’s “World’s Most Innovative Companies of 2026”, ranking #11 in the Applied AI category—a recognition of NiCE’s accelerating leadership in high‑impact AI for the enterprise.
For the press release on the NiCE Fast Company accolade, please click here.
NiCE Cognigy’s Philipp Heltewig Honored by Rheinische Post for Advancing Düsseldorf’s AI Leadership
Rheinische Post has recognized Philipp Heltewig, General Manager of NiCE Cognigy and Chief AI Officer at NiCE and a leading architect of Germany’s AI innovation landscape, as the 2025 honoree and Dusseldorfer of the Year in the Business category of its annual awards.
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