CXone Expert
Your customer's journey begins with a search. Meet them there and ensure they receive the right content, wherever they are.
Learn moreFind the Right CXone Package for You
Our flexible packages allow you to customize NICE CXone pricing to your unique business needs. Get everything you need to delight customers and scale operations with our all-in-one CCaaS platform.
Currency
Interactions
Orchestration
Digital Agent
$71
/
month*
Request a Quote
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
- Dedicated agent and supervisor workspace
- Prebuilt data visualization dashboard and reports
- Digital recording and storage
Voice Agent
$94
/
month*
Request a Quote
Support voice calls for live agents and self-service
- CXone multi-tenant cloud, open platform, common data sets and models
- Unified administration and user interface
- Universal queue with concurrent interaction handling
- Dedicated agent and supervisor workspace
- Self-Service via voice IVR with no-code configuration
- Prebuilt and customizable cross-domain dashboards and reports
- Voice recording and storage
Omnichannel Agent
$110
/
month*
Request a Quote
Get true omnichannel with blended digital and voice
- Omnichannel blended routing for digital and voice
- Universal queue with concurrent interaction handling
- Voice and digital capture, storage, search and playback
- Dedicated agent and supervisor workspace
- Voice and digital prebuilt data visualization dashboards and reports
Orchestration, Optimization and Analytics
Essential Suite
$135
/
month*
Request a Quote
Empower agents with Quality Management
- Includes Omnichannel Agent package, plus:
- Screen recording for agent desktop for both voice and digital interactions
- Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment.
- Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents
- Prebuilt and customizable cross-domain dashboards and reports
Core Suite
$169
/
month*
Request a Quote
Optimize efficiency and engagement with WFM and Performance reporting
- Includes Essential Suite, plus:
- Omnichannel AI forecasting and scheduling
- Agent mobile scheduling app with auto approvals
- Adherence and time utilization insights
- Enhanced performance visualization and insights
- 360 view of the agent KPIs, metrics and trends
Complete Suite
$209
/
month*
Request a Quote
Improve CX with the complete suite including Analytics & VOC
- Includes Core suite, plus:
- Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions
- Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics
- Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting
- Contextual and conversational customer feedback
- Capture Voice of the Customer as part of IVR and quality workflows
*Prices listed as per-agent per-month.
CXone Mpower
The Ultimate CX AI Offering
Augment, Automate, and Optimize
Accelerate innovation with the full convergence power of the industry-leading CXone platform and Enlighten, the smartest AI purpose-built for CX.
CXone Mpower
$249
/
month*
Request a Quote
Our Complete Suite with Every Enlighten Solution
- Enlighten Copilot augments employees with real-time recommendations, contextual knowledge, and auto-summarization.
- Enlighten Autopilot automates interactions with trusted company knowledge and conversational flows trained on your top agents.
- Enlighten for CSAT improves sentiment before, during, and after every interaction with AI Routing, AI-driven behavioral insights, automated quality, and more!
- Enlighten Copilot and Autopilot are $0.25 per session.
Add-on to your package with our selection of a-la-carte services.
CXone Guide
Remove friction along your customer's digital journey by proactively delivering the right guidance at the right time.
Learn more
Enlighten Autopilot
Create customized self - service with trusted company knowledge to align every response with brand and business goals.
Learn more
Enlighten Copilot
Empower agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.
Learn more
Proactive Dialer
Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience.
Learn more
Enlighten Al Routing
Optimize call routing with Al that pulls from all available data to perfect connections and improve business results.
Learn more
Achieve it all with NICE.
Learn more about our feature-rich packages.
CXone Mpower
Complete Suite plus:
Every Enlighten Solution
Purpose-built AI for CX that drives business results
- Virtual Agent for digital and voice
- Real-time Agent Assistance
- AI-powered insights and automation
All of Our Latest AI Innovations
Inject contextual insights across
the customer journey
- Continuous CX memory
- Contextual insights
- 360-degree customer views
- Adaptive personalization
Complete Suite
Core Suite plus:
Interaction Analytics
Omnichannel AI and analytics on every interaction
- Identify trends and root causes
- Analyze CSAT with AI sentiment analysis
- Pre-built categories, BI dashboards & reports
Feedback Management
VoC embedded natively in IVR and quality workflows
- Hassle-free IVR integration & call recordings
- CSAT score in QM & PM
- Feedback from any voice or digital channel
Core Suite
Essential Suite plus:
Workforce Management
Patented omnichannel forecasting, free mobile app and schedule automation
- Patented forecasting & schedule simulation
- Mobile app & auto approval - no extra cost
- Adherence and Time Utilization insights
Performance Management
Tighter WEM integration and Omnichannel near real-time insights
- Near real-time ACD & Digital platform dashboards
- Wallboards
- WEM OOTB integrations (QM, WFM, Feedback Management and more)
Essential Suite
Omnichannel Agent Package plus:
Recording
Omnichannel capture, search and playback
- Omnichannel free text search
- Screen capture for voice & digital
- Elevation and omni session playback
Quality Management
End to end QM flows: evaluations, coaching and self-assessment, calibrations and appeals
- Rich evaluation form design options
- Automated sampling and interaction distribution
- Offline interactions evaluation