Leading Customer Experience (CX) AI Platform

Get ahead of the curve
with NICE Enlighten.

CX. AI.

NOW.

Trusted.

Accurate.

Complete.

NOW.

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NICE and LiveVox are now together creating a conversational AI powerhouse Learn more

Achieve it all with NICE CXone.

Organizations around the world are striving to deliver the ultimate consumer experience, strengthen brand value, and boost efficiency. The pathway to achieving these objectives unveils three pivotal breakthroughs: a unified interaction-centric platform, convergence of rich CX capabilities, and an AI purpose-built for CX.

Seize these breakthroughs with NICE CXone, where every interaction is an opportunity for excellence.

Interaction-Centric
Platform

Orchestrate every customer interaction across channels seamlessly with NICE CXone, all on a cloud-native platform that scales securely, deploys quickly, and satisfies customers globally.

Optimize and scale CX

Rich CX
Capabilities

Master each interaction with NICE CXone’s rich CX capabilities, where channels, data, applications, and knowledge converge to improve customer experience at scale.

Master CX with AI

AI purpose-built
for CX

Unleash the precision of Enlighten, purpose-built AI for CX and infused through NICE CXone, to orchestrate exceptional experiences for employees, consumers, and businesses.

AI for every CX need

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Discover

Trusted by the world's leading companies.

Nice things people say

Our commitment to customer experiences has earned the trust of over 1,000,000+ agents worldwide. Here’s what some of them say about us.

Working with NICE Value Realization Services (VRS) the City of Fort Worth integrated its workforce management and payroll, saving time, improving scheduling processes, bilingual billing access and policy transparency. Watch video

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Solera appreciates the value AI and automation provide in empowering employees to deliver a superior customer experience. Enlighten AI is the perfect fit for executing Solera's customer experience vision. Watch video

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A high-level introduction to how NetApp has created a multi-channel support system for customers with knowledge as its foundation. Dive deeper into their journey during their Live Breakout session. Watch video

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How Lumen goes beyond frictionless to provide a humanized, personal customer experience with NICE ContactEngine, for cost savings and optimum CX. Watch video

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Don’t take our word for it.

See more recognitions

Forrester names NICE a leader in CCaaS

The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!

Read a complimentary copy of the 2023 Forrester Wave report.

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2023 Gartner Magic Quadrant for CCaaS report

NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service

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2023 Metrigy CCaaS MetriRank Report

NICE Takes Top Spot in Metrigy’s Inaugural Contact Center-as-a-Service (CCaaS) MetriRank Report.

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AI-Powered

Customer Service

Transform your contact center into a world-class customer experience center and form longer-lasting relationships

Transform CX with AI

All-Encompassing

Cloud Foundation

Surprise and delight your customers with seamless, efficient, and friendly conversations while keeping your costs under control

Move to the Cloud