NICE and LiveVox are now together creating a conversational AI powerhouse    Learn more

 
Achieve it all with NICE CXone.
Organizations around the world are striving to deliver the ultimate consumer experience, strengthen brand value, and boost efficiency. The pathway to achieving these objectives unveils three pivotal breakthroughs: a unified interaction-centric platform, convergence of rich CX capabilities, and an AI purpose-built for CX.

Seize these breakthroughs with NICE CXone, where every interaction is an opportunity for excellence.
Interaction-Centric
Platform
Orchestrate every customer interaction across channels seamlessly with NICE CXone, all on a cloud-native platform that scales securely, deploys quickly, and satisfies customers globally.
Rich CX
Capabilities
Master each interaction with NICE CXone’s rich CX capabilities, where channels, data, applications, and knowledge converge to improve customer experience at scale.

AI purpose-built
for CX
Unleash the precision of Enlighten, purpose-built AI for CX and infused through NICE CXone, to orchestrate exceptional experiences for employees, consumers, and businesses.

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Nice things people say

Our commitment to customer experiences has earned the trust of over 1,000,000+ agents worldwide. Here’s what some of them say about us.

Don’t take our word for it.
  • Forrester names NICE a leader in CCaaS
    The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!

    Read a complimentary copy of the 2023 Forrester Wave report.
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  • 2023 Gartner Magic Quadrant for CCaaS report
    NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service
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  • 2023 Metrigy CCaaS MetriRank Report
    NICE Takes Top Spot in Metrigy’s Inaugural Contact Center-as-a-Service (CCaaS) MetriRank Report.
    metrigy

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Customer Service

Transform your contact center into a world-class customer experience center and form longer-lasting relationships
Transform CX with AI

All-Encompassing

Cloud Foundation

Surprise and delight your customers with seamless, efficient, and friendly conversations while keeping your costs under control
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