A single unified Customer Experience platform that includes the industry’s most complete and best-of-breed CX applications including: omnichannel routing, analytics, artificial intelligence and workforce optimization. A Unified and integrated way to deliver continuous and automatic improvements. A system that is smart enough to self-learn and adapt itself automatically, based on its own insight.
With the fastest turn-up we can protect your current investment with a comprehensive migration path to a full native cloud platform.
CXone is a fully scalable, open, cloud native platform. With its extreme elasticity you’ll only pay for what you use. It provides World-class cloud operations with automatic upgrades and 99.99% guaranteed availability, and has hundreds of APIs that are already used by over 75 ecosystem partners.
Our customers include 85% of the Fortune 100 and we are the #1 position from all analysts. With proven domain expertise, we handle over 6 billion interactions a year and have over 200,000 agents in the cloud.