2026 brought together
the leaders shaping CX
Thank you to everyone who joined us in Orlando for breakthrough ideas, hands-on AI innovation, and the conversations shaping what’s next in customer experience.
NiCE World 2026
A defining week for CX innovation
NiCE World 2026 brought together thousands of CX leaders, innovators, and practitioners for three days focused on what’s next in customer experience, AI, and automation. Attendees explored real-world strategies, connected with peers across industries, and experienced how AI is reshaping customer service at enterprise scale.
3000+
Attendees
Global CX leaders and innovators shaped the future of customer experience.
150+
Presentations
Breakout sessions from industry leaders, AI innovators, and NiCE experts.
100+
Hours of Content
Keynotes, panels, and sessions packed with insights and proven CX strategies.
What 3,000+ leaders experienced at NiCE World 2026
AI
in Action
Attendees experienced AI-driven workflows in action across self-service, proactive engagement, and end-to-end resolution — with real examples designed for enterprise scale.
Smarter
workforces
Sessions explored how organizations are using AI copilots, intelligent coaching, and automation to improve performance, consistency, and employee experience.
Connected
experiences
Leaders saw how unified workflows across voice, digital, inbound, and outbound engagement are helping reduce complexity and accelerate resolution.
Continuous
innovation
Attendees explored how the NiCE CXone platform connects AI, workflows, data, and customer interactions to drive measurable business outcomes over time.
Featured customer speakers
What happened at NiCE World 2026
Over three days in Orlando, NiCE World 2026 brought together the full CX ecosystem for learning, collaboration, and innovation. Attendees participated in keynote sessions, hands-on AI labs, analyst discussions, customer-led conversations, and live demonstrations focused on the future of customer experience.
Across 150+ presentations, leaders explored practical approaches to AI adoption, workforce transformation, customer engagement, and operational efficiency — while building relationships with peers and experts from around the world.
Nexus @ NiCE World — Where AI leaders connected
Nexus opened NiCE World week with customer-led conversations, peer-to-peer AI insights, and practical discussions around enterprise transformation. It quickly became one of the most talked-about experiences of the event.
Build, certify, and experience AI in action.
Attendees built, tested, and certified AI agents through hands-on experiences designed
for
real-world CX transformation.
AI Agents (Cognigy) essentials certification
Attendees earned practical AI agent certification and developed skills they could apply immediately.
AI Agent Factory
Attendees built and tested CX AI agents through live, hands-on experiences across the event.
Visionary leadership keynotes
Scott Russell
Chief Executive Officer
Jeff Comstock
President, Product & Technology
Philipp Heltewig
Chief AI Officer
NiCE customer keynote speakers took the main stage
GMS Technology and Applications
Where conversations became CX breakthroughs
The NiCE to Meet You! hub brought together attendees, NiCE experts, customers, and industry analysts for strategic conversations focused on practical transformation. Leaders left with clearer priorities, actionable insights, and stronger alignment around what’s next for CX.
Featured Speakers From
EDU and Breakout
Sessions
NiCE World Show Floor
The Future of CX AI at
Enterprise Scale
Celebration Party
Orchestrating
Intelligence in Action
Closing Session
Featuring Jason Sudeikis
Thank you to our sponsors
NiCE World 2027 is open for
alumni registration
Join us at Walt Disney World Swan and Dolphin
Orlando, Florida
May 24–26, 2027
NiCE World returns to
Orlando in May 2027.
Alumni registration is now open for past attendees who want early access to next year’s event experience, agenda announcements, and programme updates.
Purchase your specially priced tickets and start planning your Disney experience.
Secure your place early and join the CX leaders already planning for
NiCE World 2027.
Frequently asked
questions
When and where is NiCE World 2027?
How do I register for NiCE World 2027?
https://cvent.me/AVMnwb?RefId=NiCE_World_2027_Registration
Is there a special registration rate available?
Who is NiCE World designed for?
Is the NiCE World 2026 mobile app still available?
How can I contact support?
See you at NiCE World 2027
Join the CX leaders returning to Orlando May 24–26, 2027 for the next chapter of AI innovation, customer experience, and enterprise transformation.