Global support you can depend on.
Outcome-oriented services
Achieve your CX goals and drive improvement with continuous collaboration.
Team of experts to support you
Gain faster answers with less effort as our team collaborates to bring you solutions.
Proven packages to choose from
Choose your right-sized engagement strategy from our menu of proven pathways with prescriptive options.
Achieve your CX goals faster.
Choose from proven success packages for the best engagement plan for your business needs.

CXsuccess Care included

All CXone customers receive the CXsuccess Care package with self-service support at no-charge, standard with every agreement:

  • Global 24/7/365 omnichannel technical support with enhanced cross-functional collaboration
  • Exclusive one-stop access to global online Customer Community
  • Your choice of self-paced eLearning and resources
Let us help your business succeed.

Choose from proven success packages for the right engagement plan for your business needs. Select the package that’s best suited to your contact center – options for businesses of all sizes.

CXone support services

NICE support services

All kinds of support, for any kind of challenge.
We offer convenient global 24/7/365 technical support with enhanced cross-functional collaboration.
Service accountability

Our service level agreements deliver industry-leading uptime, and we answer 80% of calls in 60 seconds or less.
Speedy resolution, with more collaboration
We manage your Cloud technology 24/7/365, so you don’t have to. That includes system updates, upgrades, and enhanced technical collaboration to quickly resolve issues and communicate with you.
Deep customer experience
Our in-depth contact center expertise gets you what you need—from voice to reporting to customization with APIs—and then some.
Proactive and consultative
You have deadlines to hit and goals to reach. Our designated customer success professionals have their sleeves rolled up, ready to help you achieve your CX goals and drive continuous improvement.
Easy pay-as-you-go
Never worry about up-front fees and annual contracts. Your services subscription is bundled into your monthly invoice.
CXone support
NICE customer support
“I feel my case gets worked faster with me right there on the phone. I have experienced better expertise with each tech and better communication with each case.”
Young Energy (Energy & Utilities)