Trust By Design

Welcome to the NICE Trust Center, where we prioritize the safety and integrity of your data, customers, and business operations. With CXone, we understand that trust is the foundation of every successful customer engagement. It's not just about providing exceptional service; it's about ensuring every interaction is built on a secure, private, and reliable platform.


Years of Cloud Contact Center Experience




Fortune 100 companies trust NICE

NICELY Done: Securing Your Trust with Every Interaction
At NICE, we're not just about technology but about building unbreakable bonds through trust, transparency, and commitment. Drawing from best practices and stringent international standards, we pride ourselves on delivering a cloud contact center solution that's reliable, secure, and seamlessly scalable. Our compliance portfolio and dedication set us apart, showcasing our mission to offer nothing less than the best in class in security, privacy, and service excellence.
Code of Ethics

Trust in responsible, ethical AI with CXone, ensuring sensible use of AI in every feature. Explore the values that underpin our AI-powered capabilities & deliver intelligent automation while respecting human rights.

Service Level Agreement

CXone ensures 99.99% availability, including maintenance for seamless 24/7 operation. With the only MOS SLA in the industry, our voice service is carrier grade, delivering superior service to both agents & customers.

High Availability Architecture

Global voice & data network designed with redundancy, fault tolerance & zero down-time in mind, including multi region and availability zone failover, available on AWS or Azure.

CXone Community Portal

The CXone Customer Community provides access to user groups, discussions & a robust knowledge base. An invaluable feature giving customers the ability to maximize the CXone platform.

& Security

Industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect your sensitive data around the clock.

Monitoring & Event Management
Engineered with resilience and extensive failover capabilities at every layer, CXone is designed to guarantee consistent and reliable availability of all CXone services.
  • “Compliance and security make up an incredibly critical component of the CX fabric, without them, organizations simply can't create lasting experiences that differentiate their organization. That's why we prioritize security in every feature we build on CXone, while ensuring that our customers are able to achieve their compliance needs, all while delivering iconic customer experiences.”

    Barak Eilam

    CEO of NICE Systems

  • “CXone’s disaster capabilities have saved us so many times, from COVID-19 to power lines being cut. Our contact center stays up and running, and the customer experience is seamless.”

    Susan Campbell

    Director of Customer Experience
    Vera Bradley

  • “I’m confident in CXone’s ability to service our customers if a disaster happens. It also reinforces our company’s dedication to customer service, because I no longer have to make difficult calls to our affiliates to explain why our contact center is down again.”

    Jeff Kennon

    Director of Customer Experience

  • “With CXone, I can get our call center up and running in an hour if a catastrophe strikes. I could build it in a hotel ballroom if needed. Or I could set up agents to log in from home. CXone is so flexible that I have many options. It helps me sleep better at night.”

    Philip Bennett

    Customer Service Operations Manager
    Empire Today

  • “CXone has made it easy to support all our customer service and telesales organizations, delivering operational efficiencies, cost reduction and improved performance worldwide.”

    David Fox

    Senior Director
    Global Telecoms Services

Top ranked in customer reviews

Technical Security Architecture

NICE CXone has state-of-the-art security in place to protect your data. The Technical Security Architecture (TSA) guide details how NICE CXone secures your information and the applications that are part of the NICE CXone suite. A technical overview of the material in this guide can be found on the general platform and data protections page. The TSA guide has two main sections. One section addresses how NICE CXone secures information. The other section covers the layers of security that NICE CXone has in place.
Securing Information
NICE CXone secures information at every step in the information life cycle, from creation to deletion. To do this, CXone classifies, processes, stores, and encrypts information according to regulatory requirements.
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Security Layers
Several security layers work together to protect your data and the CXone platform, including Physical Security, Compute and Storage Practices, Network Security, Monitoring and Management, Compliance, and App Design.
Read more

Third-party analysts agree NICE is a leader.
  • Forrester names NICE a leader in CCaaS
    The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!

    Read a complimentary copy of the 2023 Forrester Wave report.
  • 2023 Gartner Magic Quadrant for CCaaS report
    NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service
  • Metrigy report recognizes NICE CXone Expert
    Metrigy gives top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.