Analyst Perspectives

Read the latest analyst perspectives from Gartner, Forrester, Ventana Research and more.

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    Everest Group Peak Matrix logo

    NiCE Positioned Highest in Everest Group’s 2026 Global CCaaS PEAK Matrix® Assessment

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    IDC logo

    IDC MarketScape: Worldwide Agentic Contact Center–as-a-Service Platforms 2026 Vendor Assessment

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    ISG Buyers Guide™ for AI Self-Service 2026

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    ISG Buyers Guide™ for Contact Centers 2026

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    ISG Buyers Guide™ for Customer Interaction Analytics 2026

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    ISG Buyers Guide™ for Workforce Engagement Management 2026

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    APAC Contact Center CX Platforms with AI Buyers Guide, 2026

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    ISG Buyers Guide™: Customer Experience Management 2026

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    Everest Group Peak Matrix logo

    Everest Group European CCaaS PEAK Matrix 2026

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    Everest Group Peak Matrix logo

    Everest Group Global CCaaS PEAK Matrix 2026

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    SPARK Matrix™: Conversational Intelligence, Q2 2026

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    NiCE World: How Cognigy Looks One Year In

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