Analyst Perspectives

Read the latest analyst perspectives from Gartner, Forrester, Ventana Research and more.

MetriStar Top Customer Sentiment Award: Workforce Engagement Management Suites

MetriStar Top Provider Award: Agent Assist Applications

MetriStar Top Provider Award: Contact Center-as-a-Service Platforms

MetriStar Top Customer Sentiment Award: AI Agent Platforms

MetriStar Top Provider Award: Interaction Analytics Platforms

NiCE Cognigy has been recognized as a Leader in The Forrester Wave™ 2026: Conversational AI Platforms for Customer Service Q2 2026

IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement Management 2025–2026 Vendor Assessment

ISG Buyers Guide™: Intelligent Self-Service

ISG Buyers Guide™: Contact Centers for Healthcare

ISG Buyers Guide™: Contact Centers for Insurance

ISG Buyers Guide™: Contact Centers for Retail

ISG Buyers Guide™: Customer Interaction Analytics