Market Leadership

A Global AI Leader

Praised by analysts. Loved by customers.

Awards and Recognition

Recognized by analysts, industry experts and customers alike

NiCE is consistently achieving the highest ratings and recognition across multiple independent sources.

IDC MarketScape names NiCE a European Leader in CCaaS

NiCE named a leader in the 2025 IDC MarketScape: European CCaaS Applications Software Vendor Assessment

2025 Gartner Magic Quadrant for CCaaS report

NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service For 11th Consecutive Year

Forrester names NiCE a leader in CCaaS

The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report results are in!

Read a complimentary copy of the 2025 Forrester Wave report.

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Top ranked in customer reviews

NiCE is highly rated by our customers, highlighting the impact and excellence of our solutions. Our commitment to customer success shines through every high rating, fueling our drive to lead and innovate.

Leading the market one great experience at a time.

Move beyond traditional inbound customer service and into proactive AI-powered experiences to boost efficiency and customer satisfaction while reducing costs at unprecedented scale.

10billion

interactions every year

100%

conversation coverage

increase in customer satisfaction YOY

1000

pre-built AI models

1million

agents using NiCE CXone

Trusted by the world’s leading brands

Nice words from our customers

Winning CX One Award At A Time

Every win cements our position as the leader in customer experience, proving that our commitment to innovation and excellence is unmatched.

top-five-the-best-contact-center-interaction-analytics-2024

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