Leading the market one great experience at a time.

NICE empowers organizations to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location with our AI-infused cloud native CX platform.

Discover how world-leading companies, industry analysts and customers are saying about the market-leading NICE CXone platform.

Top ranked in customer reviews

Third-party analysts agree NICE is a leader.
  • Forrester names NICE a leader in CCaaS
    The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!

    Read a complimentary copy of the 2023 Forrester Wave report.
  • 2023 Gartner Magic Quadrant for CCaaS report
    NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service
  • Metrigy report recognizes NICE CXone Expert
    Metrigy gives top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.

Nice things people say

Our commitment to customer experiences has earned the trust of over 1,000,000+ agents worldwide. Here’s what some of them say about us.