Voice as a Service (VaaS)

Global Reach,
Unmatched Reliability

Power every conversation with voice services
built for resiliency, clarity and worldwide connectivity.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Voice that goes the distance

CXone Mpower Voice as a Service (VaaS) ensures seamless, high-quality voice interactions across 150+ countries, enhancing customer trust and satisfaction.

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Global coverage, local impact

Easily port numbers in 150+ countries and provide voice in any with self-defined caller ID, regional call branding, and elastic call queuing.

Smarter operations that save

Unify contact center and connectivity within your CX operation to reduce administrative burdens and operating costs.

Quality guaranteed

Ensure exceptional voice quality, trusted by enterprises with a money-back SLA for MOS scores above 3.9. Includes real-time monitoring.

One provider

With NiCE as your single source for voice, sales, support, and billing there’s no blame game between software and carrier

Dynamic Multi-Carrier Routing

Keep every conversation connected. If a carrier has an issue, calls automatically reroute across our trusted network — so reliability is built in, and service never misses a beat.

Powerful voice made simple

Everything you need for global, crystal-clear and reliable voice in one platform.

  • Active monitoring using MOS, PESQ and PEAQ ensures consistent quality with a 3.9+ SLA and an average score of 4.4.

  • Carrier-agnostic redundancy ensures business continuity, zero downtime, even during a carrier outage.

  • Simplify porting with a single-vendor solution that frees your team to focus on strategic CX initiatives.

  • Get visibility into carrier issues, bit rate, location and more to resolve quality problems fast.

  • Rely on robust routing and a dedicated voice network to eliminate dropped or abandoned calls.

  • Boost answer rates up to 90% with in-region caller ID and branded call delivery that builds customer trust.

  • Seamless conversations with real-time translation, active noise cancellation, and dynamic accent matching—enabling authentic human connections.

Success stories

See what global CX leaders are saying

LanguageLines solutions logo

LanguageLine switches providers for flexibility and scalability

$18M

saved in operating costs

96%

customer retention rate

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ClearChoice brings third-party calls in-house to streamline service operations

3%

increase in overall inbound calls

23%

increase in outbound calls

Learn more
LanguageLines solutions logo

Related Products

Resources to amplify
your voice strategy

Explore insights and tools to maximize the impact of CXone Mpower VaaS.

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