On-Demand Webinars

Every Interaction is an Opportunity

Retail CX “A Retailer’s Guide to CX Optimization”

In today’s fiercely competitive retail landscape, customer experience (CX) is more important than ever. Retailers that...

Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX Excellence

Contact centers face the dual challenge of delivering excellence within budget constraints while adapting to shifting...

Winning CX Gold – How to Earn a “Perfect 10” on Every Interaction

Winning the CX competition requires exceptional experiences, and AI is your secret weapon to an outstanding...

Beat Attrition! Quick Wins for Empowering Your Agents

Do your agents face too many obstacles that could hinder delivering exceptional customer service? Such an...

Fueling CX Success: 6 Ways AI Empowers Agents

Despite the rise of automation, human-led support remains vital to your organization, and agents represent the...

Back Office Meets Front Office: Use Workforce Engagement as The Glue to Deliver Seamless CX & Drive Efficiency

Redefine the Future of Citizen Engagement Today with AI-Driven Strategies for Key Use Cases

Discover how governments are revolutionizing service accessibility through modernization and digitization, aiming to create seamless experiences...

Elevating Coaching Practices: A Journey from Basic to Optimal Performance

It’s no secret that effective coaching is an avenue to both agent and supervisor success. But...

Automation, AI and Proactive Engagement – The New Face of Optimized Customer Engagement

Scaling “Always On” Care with Dynamic Patient Interactions

Patient-provider interactions occur across a variety of voice and digital touchpoints. How can that data better...

Empowering Customers to Self-Serve on Their Terms: How to Build a Holistic CX Strategy for Long-term Success

Rethinking patient care: Proactive engagement strategies for better outcomes

Discover how patient data can be used for proactively engaging with your patients. Our panel will...

AI in Action: How to Unleash the Power of AI for Exceptional CX

In our customer-centric world, leveraging AI is no longer optional – it’s critical for success. Join...

How to Enhance CX and Operational Efficiency Through Proactive Outreach

Tired of playing catch-up with customer needs? Join us to explore how AI can help transform...

Beyond ChatGPT: What Does it Take to Create Real CX AI?

ChatGPT has made generative AI a household term, but what truly sets CX AI apart from...

The Exponential Power of CX AI

When you’re CX AI ready, your organization can make a lasting impact on operating costs, customer...

Beyond ChatGPT: Navigating the New Era of CX AI

Dive into the world of generative AI and its impact on CX. Elizabeth Tobey (Head of...

Let’s Get CX AI Ready: Shoot for 3 Practical Ways to Score CX Points

As a CX professional, you’re probably eager to take advantage of Gen AI and gain an...

5 Things You Are Compromising by Not Using AQM

Is your contact center stuck in manual mode? Relying on outdated, manual methods of quality management...

The CX AI Butterfly Effect: Smart self-service, big impact

Join us for this webinar as we explore how smart self-service powered by AI can create...

WFM Best Practices for the Back-Office

Workforce management (WFM) solutions for the back office help match the workload of skilled resources, track...

The Last Mile of Operational Efficiency: The Back Office

For the last 20+ years, contact centers have been reaping the economy-of-scale benefits from skill-based routing...

From AI Buzzwords to Business Impact: New Ways to Connect Customer Experiences

Artificial intelligence (AI) is transforming the way businesses interact with their customers. From chatbots to predictive...

A Digital Front Door to Government for a New Frictionless Citizen Experience

Government agencies are embracing digital services to enhance experiences yet citizens are still struggling to find...

The Dynamic Duo – AI and Humans Amplifying Customer Experiences

Contact centers are harnessing the power of AI-driven analytics to redefine service delivery. But how exactly...

AI & Automation: Setting the Stage for a BPO’s CX Success

If you haven’t yet adopted AI technologies and automation, you need a strategic reset. Metrigy’s research...

Not All Copilots are Created Equal: Why Agents and Supervisors Need AI

Customer service jobs can feel isolating, and often the only time agents get help from supervisors...

Using Interaction Data to Improve Patient Experience and Care

Patient-provider interactions occur over a variety of voice and digital touchpoints — phone calls, emails, social...

From Stress to Success: Reducing Complexity With AI-Powered Contact Center Solutions

78% of supervisors say that agent work stress is negatively impacting the customer experience, according to...

How to Transform Your Contact Center to Deliver the “Digital X-Factor”

Do your contact center’s self-service capabilities fall short of customer expectations for effortless, efficient service? Discover...

Optimizing Patient Experience with a unified patient interaction strategy

The past few years have been pivotal for healthcare leaders. Between loss of patient trust amid...