Heal the fractured patient experience
Through integration with your electronic health record (EHR) system or other system of record, NICE CXone improves the patient experience by connecting all automated and human interactions along the care journey, giving you a complete picture of the patient experience.
As a market leader in customer experience software, NICE uses AI purpose-built for consumer and patient experiences to enable intelligent human-machine collaboration and drive better patient experiences for better patient outcomes.
Connect EHR and patient experience
Integrate your EHR system or other system of record seamlessly. Interoperable with Epic, Cerner, Athenahealth, Allscripts, Meditech, NextGen, and more.
Boost patient access
Automate workflows for scheduling, billing, referrals, nurse triage, pharmacy, registration, and more.
Improve digital patient interactions
Integrate patient-provider and patient-payer interaction features seamlessly on digital and mobile platforms.
U.S. University-Based Health Care Center

See how one healthcare provider streamlined voice and digital patient interactions with CXone.

Blue Cross Blue Shield of Michigan

Discover how one payer uses data to identify opportunities for efficiency, eliminate unnecessary calls, and reduce customer effort for a better member experience.

Evolent Health

Learn how Evolent Health uses feedback to accurately measure CSAT, follow up with customers, deepen customer loyalty, and create new development opportunities for agents.
“Our fast growth would be impossible to handle without CXone. It is the backbone of everything we do, and it has been integral to our success.”
Martin Jones
Director of Contact Center Operations BAYADA Home Health Care
Five Ways to Improve Patient Interactions
Discover how your organization can deliver seamless care journeys.
Healthcare - Optimize and empower your workforce
Trends for Patient Experience Success
Find out why artificial intelligence, analytics, the digital journey, and the cloud must be a priority for Chief Patient Officers this report from research firm Metrigy.
Healtcare - Unify voice and digital channels
Building a holistic patient experience
Patients are now expecting integrated, holistic experiences for their entire healthcare journey, driven by their voice and feedback. This means healthcare insurance providers and payers will need to provide access, guidance, and personalized reassurance throughout the journey.
Healthcare - Maintain security and compliance
Keep private patient data private.
When it comes to protecting privacy, the stakes have never been higher. Protect patient data – and your reputation – with NICE CXone. We’re certified compliant with healthcare security and privacy compliance standards.

Patient experience solutions for healthcare providers and payers

For healthcare providers and payers, NICE CXone offers patient experience solutions to ensure every self-service, voice, and digital interaction with your organization is secure, consistent, efficient, and improves patient satisfaction.

Case Studies

CXone Workforce Management: Just what the doctor ordered

While Oscar Health has a strong commitment to its 250,000 members, its ability to provide exceptional member experiences was being compromised by its clunky scheduling process. In fact, before the implementation of CXone Workforce Management, scheduling was causing headaches for supervisors, agents and members alike.

Case Studies

Dominion National is a leading insurer and administrator of dental and vision benefits.

Dominion National, a leading insurer and administrator of dental and vision benefits, wanted to improve the customer experience. Its supervisors struggled with manual reporting processes and lacked visibility into agents’ performance.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.