Avoid under and over-staffing with the industry's most advanced AI-based WFM solution.
Cultivate an engaged workforce driven for success with personalized performance management and scheduling flexibility.
Harness cutting-edge automation on every contact with purpose-built AI for CX as your employees' copilot.
Keep your talents with fast onboarding, gamification, and personalized coaching processes.
Efficiency and CX, every step of the way.
Boosting Efficiency in an Economic Downturn with CXone Performance Management Application Analytics
In today’s competitive business landscape, delivering exceptional customer experiences is paramount.
NICE Workforce Management in the Back Office. The Right Tools for Total Optimization
An effective back office is a key component of any coherent, enterprise-wide effort to improve processes and create the perfect customer experience. And for a healthy and productive back office, a best-of-breed workforce management system is becoming increasingly recognized as a necessity. Integrated with desktop analytics, such a back office solution also provides actionable insight into changing work volumes and actual employee productivity – and the capability to forecast accordingly.
Improve agent retention
Learn how a work-from-home program improved agent retention by 15% & reduced training costs by 50%.