Put your data to work
Take timely action

Know when and how to act with real-time and historical data to indicate when something is out of the norm.

Conquer complexity

Easily design your own dashboard to customize the data visualization exactly to your needs.

Master your data

Instantly master your data without being or needing an analyst. No third party BI tools needed.

Get digital insights

With metrics for both digital and ACD channels, get comprehensive insights across the contact center.

Transformational data visualization

Elevate your contact center reporting and data visualization experience with CXone Dashboard. Get a comprehensive view of all call centric metrics with drag-and drop, customizable widgets.

Transformational data visualization
Transform your contact center

From agents and supervisors, to admins – CXone delivers actionable data to your entire team.

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Dashboards and Reporting

Make smarter, more informed decisions with intuitive dashboards and reports that deliver both real-time and historical insights.

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Data transformed, insights ignited

Simplify data complexity to drive impact, with CXone. Easily drag and drop real-time and historical widgets to customize your dashboard. Leverage hundreds of pre-built reports and metrics to seamlessly unlock vital contact center insights.
Take action, instantly

Track operational and performance metrics with dashboard widgets providing real-time, actionable information across a wide range of roles.

Identify trends

Set KPI thresholds for excellence, and then easily pinpoint anomalies and trends, continuously optimizing for success.

Provide transparency

Easily and securely share actionable information throughout your business.

Create one source of truth

Leverage cross-domain information from across the CXone suite and all levels of the organization, to tell your unique story.

“Insights from CXone Reporting have allowed for scheduling enhancements that reduce idle time and enable assignment of deferrable work.”
Cosimo Valente
Manager, Customer Care Center Tbaytel
Related Resources
Case Studies

Contact center feedback management

See how CXone customer Tybatel transformed their voice of the customer program with integrated post- call surveys.


NICE CXone Dashboard

NICE CXone Dashboard is a comprehensive suite-centric solution providing seamless aggregation of both real-time and historical cross-domain data.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.