Overview
In today’s environment, contact centers are frequently dependent on a patchwork of diverse technologies to handle CX, and business leaders face the challenge of deciphering a jumble of data to derive actionable business insights.
With CXone Mpower Dashboards, you can now conquer this ever-growing complexity through seamless integration and endless customizable options that require no special expertise or additional BI tools required.
Business intelligence does not have to mean a massive investment of your time and resources devoted to using and maintaining the needed technology. With CXone Mpower Dashboards, you can:
- Create a data-driven culture of excellence
- Cut out the cost of BI tools and maintenance
- Democratize data across your organization
- Easily pinpoint anomalies, trends, and insights from your data
- Quickly make data-driven strategic and operational decisions
