Integrations

Make yourself at home with an open AI platform

Meet your unique operational needs with prebuilt integrations, no/low-code developer tools, and your choice of the best partners.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Get the fast, flexible connectivity you need

Make the platform your own with CXone Mpower APIs, integrations, and easy-to-use tools
that let you create the right solution

Discover more about CRM integrations

Customize for your business goals

Stay true to strategic goals and customer needs. Bring your own data models and capabilities to NiCE’s open and extensible platform with endless customization options. Your business stays in control, without starting from scratch.

Strengthen the customer journey

Enable accurate and tailored experiences with a vast number of pre-built third-party integrations that cut development time and connect the front and back office. Build loyalty at every interaction along the customer journey.

Boost agent productivity

Remove friction for agents and create a more productive experience through integrations and automation. NiCE’s Hubs quicky build connections that give agents the data they need when they need it, on a unified desktop.

Connect systems and create value

Choose from 170+ pre-integrated apps in NiCE’s marketplace. Increase the value of your CXone Mpower AI-first platform by extending functionality to other business critical systems and create the optimal customer service environment.

Customize the platform to your exact needs

Hubs streamline connections

Pre-built Hub connectors for third-party apps are intuitive, low-code and cloud native, enable an easy plug and play experience with scalability.

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Developer tools for custom DIY

Access hundreds of APIs and SDKs for easy integration to third-party apps. Build custom integrations and apps and access a full documentation library.

CXexchange app marketplace

A diverse range of pre-built applications and services designed to meet specific needs, accelerate business goals and lead in a competitive market.

Discover how

Personalize every interaction, faster

Give agents the information they need in the moment, in a unified desktop, with
low-code, pre-built integrations to solutions from Salesforce, Oracle,
Microsoft Dynamics, Zendesk, ServiceNow, Kustomer, HubSpot,
Epic, and more.

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Success stories

See what global CX leaders are saying

A Comprehensive Solution Improves Customer and Employee Experience

17%

reduction in general Average Handle Time (AHT)

87%

reduction (up to) in AHT for specialized calls

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Switches from Avaya to Flexible, Scalable NiCE CXone Mpower Solution

Scaling

during peak demand times

8,000+

interpreters migrated on CXone Mpower

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CXone Mpower Enables Expivia to Compete Head- to-Head With Large BPOs

22%

improvement in sentiment scores

Boosted

agent performance and engagement

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Dig into even more info about
CXone Mpower Integrations

Find out how it brings all your favorite

technologies together.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

CXone Mpower offers hundreds of pre-built CRM integrations like Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow, and more. You can also connect easily with ACDs, UCaaS, knowledge bases, and virtual agents.

Very easy. CXone Mpower supports low-code and no-code developer tools through its Core Component Framework and NiCE Hubs, making it simple to connect and configure without needing extensive developer support or technical knowledge.

CRM Hub makes it fast and easy to integrate with CRM systems so that customer data is delivered right to the agent interface. It also provides bi-directional updates with the CRM, giving agents real-time, contextual insights.

CXone Mpower integrations offer specialized Hubs for processes like multi-ACD routing, AI-driven voice-to-text, bot orchestration, real-time agent support, and multi-factor authentication. Each one is designed to make operations smoother and simplify complex connections.

CXone Mpower APIs includes a rich set of developer tools to help you tailor integrations to your business needs, whether you're using low-code platforms or building custom workflows from scratch.

By combining pre-built integrations, intelligent Hubs, and low-code tools, CXone Mpower drastically reduces setup time and complexity. You deploy automation quickly, ease customer journeys, and scale smarter service.

Yes. CXone Mpower is backed by a robust partner ecosystem and an online marketplace offering trusted integrations and certified add-ons.

You can explore CRM integrations, developer tools, and CXone Mpower APIs in our interactive product tour or by watching the CXone Mpower demo.