Integrations

Make yourself at home with an open AI platform

Meet your unique operational needs with prebuilt CRM integrations, no/low-code developer tools, and your choice of the best partners.  

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The world’s best brands trust NiCE to power 15B+ interactions a year

Get the fast, flexible connectivity you need

Make the platform your own with CXone Mpower APIs, CRM integrations, and easy-to-use tools
that let you create the right solution

Discover more about integrations

Tweak and adjust as you like

Combine what your organization needs with our 40+ applications. A common data model means everything will connect with ease.

Use pre-built CRM integrations

Take your pick from Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow, Kustomer, HubSpot, Epic, and more.

Connect all your resources

Integrate web applications with a framework that makes data exchange with multiple platforms simple and fast.

Say goodbye to development hassles

Just plug and play with 50+ systems including ACDs, knowledge management, UCaaS,virtual agents, and more.

Customize the platform to your exact needs

Fine-tune the platform to your organization’s unique needs with robust developer tools and prebuilt CRM integrations.

  • Bring in any third-party applications you need with prebuilt integrations that are easier to use than APIs and share data for the super-personalized CX.

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  • Build your own custom third-party integrations with access to hundreds of APIs and SDKs—plus documentation and best practice tutorials.

    See our developer tools

  • Get to great CX faster with loads of pre-built applications designed to make both customers’ and agents’ experiences better.

    See our app marketplace

Deliver CRM data faster

Give agents the information they need during interactions fast with low-code, pre-built integrations to solutions from Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow, Kustomer, HubSpot, Epic, and more.

Success stories

See what global CX leaders are saying

A Comprehensive Solution Improves Customer and Employee Experience

17%

reduction in general Average Handle Time (AHT)

87%

reduction (up to) in AHT for specialized calls

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Switches from Avaya to Flexible, Scalable NiCE CXone Mpower Solution

Scaling

during peak demand times

Consistent

reliable voice quality experience

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CXone Mpower Enables Expivia to Compete Head- to-Head With Large BPOs

22%

improvement in sentiment scores

Boosted

agent performance and engagement

Lern more

Related Products

Dig into even more info about
CXone Mpower Integrations

Find out how it brings all your favorite

technologies together.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions