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NiCE Data Reveals Surge in AI Deployment and Continued Strength of Voice During 2025 Holiday Shopping Peak

News

NiCE Data Reveals Surge in AI Deployment and Continued Strength of Voice During 2025 Holiday Shopping Peak

Black Friday and Cyber Monday 2025 revealed a notable evolution in customer behavior, as enterprises leaned heavily on AI to manage surging demand while consumers continued to rely on voice when they needed fast, reliable resolution.

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NiCE Advances ESG Leadership with Strong 2024 Performance in Sustainability, Governance, and Innovation
News

NiCE Advances ESG Leadership with Strong 2024 Performance in Sustainability, Governance, and Innovation

NiCE Recognized for AI-First Strategy in Frost & Sullivan’s Frost Radar™: Customer Experience Platforms, 2025
Analyst

NiCE Recognized for AI-First Strategy in Frost & Sullivan’s Frost Radar™: Customer Experience Platforms, 2025

Not all AI is Created Equal: The Drum Awards NiCE For “Your Ultimate Customer Service AI Wingman” 2025 Video Campaign
Awards

Not all AI is Created Equal: The Drum Awards NiCE For “Your Ultimate Customer Service AI Wingman” 2025 Video Campaign

NiCE CXone Mpower Expert GenAI Workflow Wins Generative AI Product of the Year Award by GenAIToday and TMC
Awards

NiCE CXone Mpower Expert GenAI Workflow Wins Generative AI Product of the Year Award by GenAIToday and TMC

NiCE Awarded Dual Forbes Accolades for 2025: World’s Best Employers and World’s Top Companies for Women
Awards

NiCE Awarded Dual Forbes Accolades for 2025: World’s Best Employers and World’s Top Companies for Women

NiCE Partners with Tata Communications to Transform Global Contact Centers with AI-Powered Customer Engagement
News

NiCE Partners with Tata Communications to Transform Global Contact Centers with AI-Powered Customer Engagement

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