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NiCE research reveals customer service happiness is rising, as general happiness declines, with 72% of consumers citing AI as a key driver

News

NiCE research reveals customer service happiness is rising, as general happiness declines, with 72% of consumers citing AI as a key driver

NiCE (Nasdaq: NICE) today announced the findings of its 2025 Global Happiness Index, revealing a surprising contrast: while global happiness has dropped nearly 10 points, from 66% in 2024 to just 58% in 2025, happiness with the state of customer service is on the rise.

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NiCE Won NINE Telly Awards for its 2025 ‘AI Wingman’ Big Game Commercial, ‘Room Where It Happened’ Video Series and Future You is Dynamite Campaign
Awards

NiCE Won NINE Telly Awards for its 2025 ‘AI Wingman’ Big Game Commercial, ‘Room Where It Happened’ Video Series and Future You is Dynamite Campaign

NiCE WFM Leads Market Share For 11th Straight Year in DMG Consulting’s 2025 Workforce Management for the Enterprise in the Digital Era Report
Market Leadership

NiCE WFM Leads Market Share For 11th Straight Year in DMG Consulting’s 2025 Workforce Management for the Enterprise in the Digital Era Report

NiCE Named Outright Leader in SPARK MATRIX™: Conversational Intelligence Platforms, Q1, 2025
Market Leadership

NiCE Named Outright Leader in SPARK MATRIX™: Conversational Intelligence Platforms, Q1, 2025

Big Wins, Bright Future: NiCE Shines at the Simpler Media IMPACT Awards
Awards

Big Wins, Bright Future: NiCE Shines at the Simpler Media IMPACT Awards

CXone Mpower Wins 2025 CUSTOMER Product of the Year! Here’s Why It Matters (and What to Do Next)
Awards

CXone Mpower Wins 2025 CUSTOMER Product of the Year! Here’s Why It Matters (and What to Do Next)

NiCE Named 2024 Cloud Contact Center Leader Across North America, EMEA, APAC and LATAM Markets by Frost & Sullivan
Market Leadership

NiCE Named 2024 Cloud Contact Center Leader Across North America, EMEA, APAC and LATAM Markets by Frost & Sullivan

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