Announcements

The contact center industry continues to stand up and take notice of NiCE’s innovations and its advancements in smart self-service automation.

We’re proud to share that NiCE has been named to the 2025 KMWorld AI 100. This prestigious list recognizes the companies’ pushing boundaries in AI-powered knowledge management – marks the second time this year KMWorld has spotlighted NiCE for our leadership in helping organizations harness intelligent knowledge management and deliver real-world impact.

NiCE announced it has been named the Winner in the Best Workforce Engagement Management (WEM) Platform category at the 2025 CX Awards, hosted by CX Today, recognizing the unmatched strength and innovation of NiCE’s award-winning AI platform, CXone Mpower.

NiCE (Nasdaq: NICE) today announced the findings of its 2025 Global Happiness Index, revealing a surprising contrast: while global happiness has dropped nearly 10 points, from 66% in 2024 to just 58% in 2025, happiness with the state of customer service is on the rise.