Announcements

AI has reached a defining moment. The conversation is no longer about its potential, but about how enterprises provide customers, employees, and AI agents with access to trusted knowledge when they need it.

NiCE today announced the general availability of NiCE Cognigy in India, bringing secure, multilingual WhatsApp-ready AI Agents for voice, text and image to customer service teams — enabling always-on, conversational experiences for Indian consumers.

NiCE has been recognized as a Leader and positioned highest for Market Impact and furthest on the “Vision and Capability” axes in the Everest Group Global Contact Center-as-a-Service (CCaaS) Products PEAK Matrix® Assessment 2026, which evaluated 21 providers.

NiCE is proud to announce recognition as one of Newsweek’s “World’s Greenest Companies 2026.” This honor reflects our ongoing commitment to reducing our environmental footprint and delivering sustainable, innovative approaches.

Awards are gratifying, but the most meaningful recognition reflects what customers and partners are already experiencing in the market.

NiCE Cognigy was awarded a Silver Stevie for the “AI for Customer Experience” category from the 24th Annual American Business Awards.

NiCE Cognigy has been named a winner in the 2026 Enterprise AI Product of the Year Awards, presented by TMCnet.