Announcements

We’re proud to share that NiCE has been named to the 2025 KMWorld AI 100. This prestigious list recognizes the companies’ pushing boundaries in AI-powered knowledge management – marks the second time this year KMWorld has spotlighted NiCE for our leadership in helping organizations harness intelligent knowledge management and deliver real-world impact.

NiCE announced it has been named the Winner in the Best Workforce Engagement Management (WEM) Platform category at the 2025 CX Awards, hosted by CX Today, recognizing the unmatched strength and innovation of NiCE’s award-winning AI platform, CXone Mpower.

NiCE (Nasdaq: NICE) today announced the findings of its 2025 Global Happiness Index, revealing a surprising contrast: while global happiness has dropped nearly 10 points, from 66% in 2024 to just 58% in 2025, happiness with the state of customer service is on the rise.

NiCE has earned widespread acclaim at the 2025 Telly Awards for its innovative digital campaigns.

NiCE announced it has been named the overall market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2025 Workforce Management for the Enterprise in the Digital Era report.

NiCE announced today that it has been named the Outright Leader in the SPARK MATRIX™: Conversational Intelligence Platforms, Q1, 2025 report out of 16 vendors evaluated.