Announcements

CUSTOMER Magazine has named NICE CXone Mpower Agents a winner of its 2025 Customer Experience Innovation Award, recognizing the solution for delivering best-in-class experiences across channels—social, chat, AI and more.

Destination CRM has unveiled its annual “The Best CRM Software and Solutions: The 2025 CRM Industry Leader Awards, highlighting the CRM industry’s resilience and rapid evolution in the face of significant changes—most notably, the rise of AI.

Once again, NiCE has been named to TIME Magazine and Statista’s statistical ranking of the World’s Best Companies.

NiCE today announced it has been named the Overall Leader and Exemplary rating in the published Contact Center ISG Buyers Guides™.

NiCE and NICE Actimize have once again been ranked as a 2025 IDC FinTech Rankings Top 25 solution provider.

We’re proud to announce that NiCE has been recognized as a Leader in the 2025 SPARK Matrix™ for Workforce Engagement Management (WEM) by QKS Group.

The contact center industry continues to stand up and take notice of NiCE’s innovations and its advancements in smart self-service automation.