Black Friday and Cyber Monday 2025 revealed a notable evolution in customer behavior, as enterprises leaned heavily on AI to manage surging demand while consumers continued to rely on voice when they needed fast, reliable resolution.
NiCE has released its 2024 Governance (ESG) Report, reaffirming the company’s commitment to sustainable growth, responsible innovation, and world-class governance. Developed in alignment with the Global Reporting Initiative (GRI) 2021 Standards, the report highlights NiCE’s continued progress in environmental stewardship, social impact, and corporate responsibility across its global operations.
NiCE has been recognized as a Growth and Innovation Leader in Frost & Sullivan’s 2025 Frost Radar™: Customer Experience Platforms, with strong performance reflected across all four regional reports: North America, Latin America, EMEA, and Asia-Pacific.
The Drum Awards Festival, featuring A-list awards for the best work, companies and people in marketing and media across the world, has named NiCE a Silver Award winner in the B2B Category for Most Creative humor, for “Your Ultimate Customer Service Wingman” 2025 Big Game Commercial. NiCE also was a finalist in the B2B category for Most Creative TV, Video and Film.
TMC announced that NiCE CXone Mpower Expert’s GenAI Workflow 2025 has won the Generative AI its Product of the Year Award, presented by GenAIToday and genaitoday.ai.
NiCE has once again been recognized by Forbes on the global stage in not one but two prestigious lists.
Strategic alliance brings together NiCE CXone Mpower and Tata Communications Kaleyra platforms to deliver seamless, AI-powered customer experience at scale.
