Announcements

NiCE today announced the results of a new survey examining how consumers’ personal AI agents are increasingly contacting businesses’ customer service front lines, and how those businesses are already responding.

NiCE has been named a 2026 Corporate Wellness Innovator by Fast Company and Wellhub, recognized in the Technology category.  The list recognizes companies whose approach to employee wellbeing is differentiated, innovative and built around what employees need.

NiCE’s Michelle Cooper, Chief Marketing Officer, has been named a winner in the 2026 Herizon Awards in the category of Executive Influencer Who Transformed an Industry. Presented by Business Intelligence Group, the awards recognize women who are changing how the world works.

NiCE has once again been recognized by Forbes on the global stage, this time in two prestigious lists back-to-back.

Fast Company has named NiCE a “2026 Best Workplace for Innovators” in the Cybersecurity & Enterprise category.

NiCE has been recognized with a 2026 CUSTOMER Experience Innovation Award from CUSTOMER Magazine, honoring the company’s innovation in helping enterprises transform customer service through AI and automation.

NiCE AI Agents (Cognigy) for Self-Service has been named a winner of the 2026 Conversational AI Excellence Awards, presented by CUSTOMER magazine and CustomerZone360. In its announcement, TMC, the awards’ publisher, describes the program as recognizing the technologies and companies it sees redefining how organizations communicate with, engage, and serve their customers.