Announcements

NiCE has once again been recognized by Forbes on the global stage, this time in two prestigious lists back-to-back.

Fast Company has named NiCE a “2026 Best Workplace for Innovators” in the Cybersecurity & Enterprise category.

NiCE has been recognized with a 2026 CUSTOMER Experience Innovation Award from CUSTOMER Magazine, honoring the company’s innovation in helping enterprises transform customer service through AI and automation.

NiCE AI Agents (Cognigy) for Self-Service has been named a winner of the 2026 Conversational AI Excellence Awards, presented by CUSTOMER magazine and CustomerZone360. In its announcement, TMC, the awards’ publisher, describes the program as recognizing the technologies and companies it sees redefining how organizations communicate with, engage, and serve their customers.

NiCE has been named a 2026 CRM Industry Leader by CRM magazine in four categories: Contact Center Infrastructure, Contact Center Interaction Analytics, Unified Customer Experience Platform, and Workforce Management/Workforce Engagement Management.

NiCE has won the CONAREC 2026 Award in the Customer Journey category, a consistent winner within the competition for the past eleven years.

Once again NiCE has won Brazil’s Consumidor Moderno (Modern Consumer) awards, which recognize excellence in customer experience (CX) solutions across Latin America.