Announcements

NiCE Cognigy has been named a winner in the 2026 Enterprise AI Product of the Year Awards, presented by TMCnet.

Reworked, the leading employee experience community from Simpler Media Group (SMG), has announced the recipients of the 2026 Reworked IMPACT Awards.

Rheinische Post has recognized Philipp Heltewig, General Manager of NiCE Cognigy and Chief AI Officer at NiCE and a leading architect of Germany’s AI innovation landscape, as the 2025 honoree and Dusseldorfer of the Year in the Business category of its annual awards.

NiCE has been named a winner of the 2025 Future of Work Agent Experience Achievement Awards by TMC, a global, integrated media company that helps technology vendors and service providers build communities through in-person and digital marketing programs.

Black Friday and Cyber Monday 2025 revealed a notable evolution in customer behavior, as enterprises leaned heavily on AI to manage surging demand while consumers continued to rely on voice when they needed fast, reliable resolution.

NiCE has released its 2024 Governance (ESG) Report, reaffirming the company’s commitment to sustainable growth, responsible innovation, and world-class governance. Developed in alignment with the Global Reporting Initiative (GRI) 2021 Standards, the report highlights NiCE’s continued progress in environmental stewardship, social impact, and corporate responsibility across its global operations.