NiCE Advances ESG Leadership with Strong 2024 Performance in Sustainability, Governance, and Innovation

NiCE has released its 2024 Governance (ESG) Report, reaffirming the company’s commitment to sustainable growth, responsible innovation, and world-class governance. Developed in alignment with the Global Reporting Initiative (GRI) 2021 Standards, the report highlights NiCE’s continued progress in environmental stewardship, social impact, and corporate responsibility across its global operations. Access the full 2024 ESG Report here.

“Our 2024 ESG achievements show how we are creating a NiCE world where technology enhances human potential, supports sustainable progress, and benefits communities,” said Scott Russell, CEO, NiCE. “By putting people first in everything we do, from improving experiences to empowering employees and reducing our environmental impact, we’re proving that AI can create meaningful, measurable change for both business and society.”

In 2024, NiCE achieved an 8-point increase in its EcoVadis rating, earning a Bronze Medal that recognizes its continued progress in sustainability practices. The company also achieved an 11% reduction in Scope 1 and 2 (location-based) greenhouse gas intensity and began transitioning its Israeli data center to the cloud, a key milestone in its decarbonization and energy efficiency efforts.

Governance and ethics remain central to NiCE’s ESG framework. The company reported 100% compliance in employee ethics training and, during 2025, strengthened board-level ESG oversight.

NiCE also advanced its long-standing commitment to innovation and talent development. In 2024, the company reinvested 14% of total revenue into R&D, supported by a global team of more than 3,300 professionals. Through flagship programs such as the NiCE Leadership Academy, the 4D Program, and the Accelerated Leadership Program (ALP) in partnership with Harvard Business School, NiCE continued developing the next generation of leaders across all regions.

NiCE employees continued to make a measurable difference in the communities where they live and work. During the company’s annual Global Community Month, employees contributed more than 40,000 volunteer hours and supported nonprofits worldwide with over $900,000 in donations.

The 2024 Governance (ESG) Report underscores NiCE’s belief that technology and responsible business practices can together shape a more sustainable, inclusive, and ethical future.