Copilot for agents

Answers find your agents first

Give your team the perfect partner that delivers knowledge instantly, suggests next steps, and handles repetitive tasks — while they focus on customers.

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The world’s best brands trust NiCE to power 15B+ interactions a year

When service flows NiCEly

It’s your dream workflow: agents solve problems, customers feel understood, and every interaction
just works better.

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Knowledge when you need it

Stop hunting for answers. The right information appears exactly when needed — ready to share with customers instantly.

Faster, more confident teams

New agents become experts sooner, and
experienced ones work smarter — with guidance that anticipates what’s next.

Work that feels easier

Free your team from repetitive tasks and mental overload. Watch satisfaction rise as work becomes more meaningful.

Delighted customers

Your customers feel truly understood when agents have full context, history,
and sentiment at their fingertips.

Help arrives just in time

Your ready response reflects exactly what customers need, offering relevant help
that stays on-brand.

  • The right response appears right when agents need it — crafted to resolve issues quickly while making customers feel valued.

  • Your brand's expertise, delivered exactly when needed, ensuring consistent answers, while cutting time spent searching.

  • Tedious tasks handle themselves, leaving agents free to focus on what matters most: the human connection.

  • After-call work practically disappears as summaries write themselves, capturing every important detail automatically.

  • No more "Let me explain my situation again." Context follows customers throughout their journey, creating seamless experiences.

  • Your team sees everything they need to shine— customer intent, sentiment, and history —all in one glance.

Create a responsive world

What if agents handle could complex questions with ease, tasks completed themselves, and customers could leave every interaction feeling understood? It’s possible…now.

Success stories

See what global CX leaders are saying

Carnival UK advances AI to serve thousands of guests

99%

improvement in the number of guest engagements assessed

75%

average engagement in bi-monthly implementation update emails

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Bamboo Insurance accelerates growth

10%

improvement in quality scores (from 85% to 95%)

15%

increase in CSAT and NPS scores

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Related Products

Happy agents+ happy customers = happy outcomes

When your team has ready answers, next steps and automation for the rote stuff, they can deliver the good stuff: delightful resolutions.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions