Platform Uptime & Availability
Current Feature Availability by Region* 🟢 Platform available 🟠 Performance issue 🔴 Service Disruption* System & Feature availability may not reflect customer availability. For more details see the NiCE CXone SLA statement. Customers may view real-time performance data on the CXone Customer Community Page (login credentials required)
Regional Availability by Month** System & Feature availability may not reflect customer availability. For more details see the NiCE CXone SLA statement. Customers may view real-time performance data on the CXone Customer Community Page (login credentials required)
Incident history
No incidents reported.
Status: Resolved
Region: Europe
Description: Call quality issues
Region: Europe
Description: Call quality issues
December 2025No incidents reported.
November 2025Status: Resolved
Region: North America US West
Description: Possible Dropped calls and stuck contact
October 2025Status: Resolved
Region: North America US West
Description: Calls getting dead air then disconnects
September 2025No incidents reported.
August 2025Status: Resolved
Region: Europe
Description: Some users reported intermittent errors with specific reports
July 2025Status: Resolved
Region: South America
Description: Some NiCE CXone users reported latency issues.
June 2025Status: Resolved
Region: Japan
Description: Audio issues were reported and resolved.
May 2025No incidents reported.
April 2025Status: Resolved
Region: North America US West
Description: Some agents reported clarity issues on voice calls, resolved.
March 2025Status: Resolved
Region: North America US West
Description: International dialing issues, resolvedStatus: Resolved
Region: North America US Eas
Description: Outbound call stability, resolved
February 2025No incidents reported.
January 2025Status: Resolved
Region: Australia
Description: Inbound call issues, resolved.
November 2025Status: Resolved
Region: North America US West
Description: Possible Dropped calls and stuck contact
October 2025Status: Resolved
Region: North America US West
Description: Calls getting dead air then disconnects
September 2025No incidents reported.
August 2025Status: Resolved
Region: Europe
Description: Some users reported intermittent errors with specific reports
July 2025Status: Resolved
Region: South America
Description: Some NiCE CXone users reported latency issues.
June 2025Status: Resolved
Region: Japan
Description: Audio issues were reported and resolved.
May 2025No incidents reported.
April 2025Status: Resolved
Region: North America US West
Description: Some agents reported clarity issues on voice calls, resolved.
March 2025Status: Resolved
Region: North America US West
Description: International dialing issues, resolvedStatus: Resolved
Region: North America US Eas
Description: Outbound call stability, resolved
February 2025No incidents reported.
January 2025Status: Resolved
Region: Australia
Description: Inbound call issues, resolved.
December 2024Status: Resolved
Region: Japan
Description: Reporting delays reported by some users.
November 2024Status: Resolved
Region: North America/Canada
Description: Some NiCE CXone users reported access issues.
October 2024No incidents reported.
September 2024Status: Resolved
Region: Japan
Description: Some NiCE CXone users reported access issues.
August 2024Status: Resolved
Region: United Kingdom
Description: Some NiCE CXone customers reported intermittent audio degradation.
July 2024No incidents reported.
June 2024No incidents reported.
May 2024Status: Resolved
Region: North America Canada
Description: Some customers experienced intermittent latency on the CXone Platform.
April 2024No incidents reported.
March 2024No incidents reported.
February 2024No incidents reported.
January 2024No incidents reported.
Region: Japan
Description: Reporting delays reported by some users.
November 2024Status: Resolved
Region: North America/Canada
Description: Some NiCE CXone users reported access issues.
October 2024No incidents reported.
September 2024Status: Resolved
Region: Japan
Description: Some NiCE CXone users reported access issues.
August 2024Status: Resolved
Region: United Kingdom
Description: Some NiCE CXone customers reported intermittent audio degradation.
July 2024No incidents reported.
June 2024No incidents reported.
May 2024Status: Resolved
Region: North America Canada
Description: Some customers experienced intermittent latency on the CXone Platform.
April 2024No incidents reported.
March 2024No incidents reported.
February 2024No incidents reported.
January 2024No incidents reported.
December 2023No incidents reported.
November 2023No incidents reported.
October 2023Status: Resolved
Region: North America US West
Description: Some NiCE CXone customers were unable to login in to CXone via federated Identity.
Status: Resolved
Region: North America Canada
Description: Some NiCE CXone customers reported that CXone Dashboards were not loading.
September 2023Status: Resolved
Region: Europe
Description: Some NiCE CXone customers reported accessibility issues with the CXone MAX Agent application via CXone Admin.
Status: Resolved
Region: Australia
Description: Some NiCE CXone customers experienced degraded audio quality on their calls where agents heard choppy or crackling noises.
August 2023No incidents reported.
July 2023Status: Resolved
Region: North America US West
Description: Some customers experienced the Playback feauture being unavailable for recorded calls.
Status: Resolved
Region: Australia
Description: Some customers experienced intermittent issues with outbound calls. Customers may have received an error message when attempting to connect and/or experienced call refusals.
June 2023No incidents reported.
May 2023No incidents reported.
April 2023No incidents reported.
March 2023No incidents reported.
February 2023No incidents reported.
January 2023No incidents reported.
November 2023No incidents reported.
October 2023Status: Resolved
Region: North America US West
Description: Some NiCE CXone customers were unable to login in to CXone via federated Identity.
Status: Resolved
Region: North America Canada
Description: Some NiCE CXone customers reported that CXone Dashboards were not loading.
September 2023Status: Resolved
Region: Europe
Description: Some NiCE CXone customers reported accessibility issues with the CXone MAX Agent application via CXone Admin.
Status: Resolved
Region: Australia
Description: Some NiCE CXone customers experienced degraded audio quality on their calls where agents heard choppy or crackling noises.
August 2023No incidents reported.
July 2023Status: Resolved
Region: North America US West
Description: Some customers experienced the Playback feauture being unavailable for recorded calls.
Status: Resolved
Region: Australia
Description: Some customers experienced intermittent issues with outbound calls. Customers may have received an error message when attempting to connect and/or experienced call refusals.
June 2023No incidents reported.
May 2023No incidents reported.
April 2023No incidents reported.
March 2023No incidents reported.
February 2023No incidents reported.
January 2023No incidents reported.
December 2022No incidents reported.
November 2022No incidents reported.
October 2022Status: Resolved
Region: North America US West
Description: Some customers experienced the Playback feauture being unavailable for recorded calls.
September 2022No incidents reported.
August 2022Status: Resolved
Region: North America Canada
Description: Some customers experienced intermittent latency on the CXone Platform
July 2022Status: Resolved
Region: Europe
Description: Some Customers experienced intermittent errors when running specific reports.
June 2022No incidents reported.
May 2022No incidents reported.
April 2022No incidents reported.
March 2022No incidents reported.
February 2022No incidents reported.
January 2022No incidents reported.
November 2022No incidents reported.
October 2022Status: Resolved
Region: North America US West
Description: Some customers experienced the Playback feauture being unavailable for recorded calls.
September 2022No incidents reported.
August 2022Status: Resolved
Region: North America Canada
Description: Some customers experienced intermittent latency on the CXone Platform
July 2022Status: Resolved
Region: Europe
Description: Some Customers experienced intermittent errors when running specific reports.
June 2022No incidents reported.
May 2022No incidents reported.
April 2022No incidents reported.
March 2022No incidents reported.
February 2022No incidents reported.
January 2022No incidents reported.