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Two market leaders unite to accelerate the future of AI-first customer experience

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Trusted by more than 1,000 brands worldwide



Meet NiCE Cognigy

Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.

Market leadership

Recognized as a leader in conversational AI by Gartner, Forrester, IDC and other top analysts, Cognigy powers and automates the most complex interactions in customer service.

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Our products

    Proven at scale

    Enterprise-grade agentic AI trusted by leading brands like Lufthansa, Toyota and Bosch, delivering secure, reliable and mission critical engagement.

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    Our products

      Visionary innovation

      From conversational to agentic AI, Cognigy leads the shift to AI-first customer experience in perfect alignment with NiCE’s vision for the future.

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      Our products

        Deliver service experiences
        your customers will boast about

        A Leader.
        Built for what's next.

        Cognigy named a Leader in the 2025 Gartner®
        Magic Quadrant™ for Conversational AI.

        Access report

        Success stories

        Meet our AI champions

        Our customers make a difference everyday with a new generation of service experiences that just work.  

        16M+ automated conversations per year for rebookings, refunds,and more

        16+

        AI Agents live with real-time AI translation

        25+ AI Agents for customer care and in-car Voice Assistance—98% of customers love the service.

        95%

        acceptance rate for AI booked appointments

        AI voice and chat agents with 70% automation rates serving 50M customers

        +37%

        increase in NPS on live chat

        Serving 24K customers in customer service on chat and voice channels

        30K

        calls saved annually

        “We are bringing together two undisputed AI leaders to redefine the future of customer experience. Together, we are accelerating AI adoption and value realization for global enterprises by delivering the industry’s most powerful and comprehensive customer experience platform leveraging CX models and agentic and human agents powered by decades of CX purpose-built data and insights. We are committed to delivering connected, seamless and intelligent customer experiences around the world.”

        Scott Russell

        CEO, NiCE

        Creating your customer access strategy with conversational AI

        Discover the transformative capabilities of conversational AI and how it can revolutionize your business.

        Gain insights into the paradigm shift in customer access strategies, understanding how conversational AI blends artificial intelligence, natural language processing, and machine learning to create personalized, seamless customer interactions across multiple channels.

        Download now

        Blueprint for an AI-first contact center

        Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how conversational and generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences.

        Download eBook

        AI Agents for your Business

        Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Explore how AI Agents are transforming customer service and delivering innovative solutions for your business now with our latest eBook.

        Download your guide

        The global AI leader

        Praised by analysts. Loved by customers.

        Start shaping the future of AI-first customer experience today

        Discover how NiCE Cognigy can help you create AI Agents for your business.

        Talk to an expert