Blog

This Earth Month, it’s becoming crystal clear that companies mastering digital service platforms and business automation are achieving the operational efficiencies necessary to turn service excellence into broader environmental impact.

A silent revolution is happening inside some of today’s most successful companies. It’s not about new products or aggressive marketing—it’s about workforce engagement.

Ever had one of those perfect beach days? The sun is shining, the waves are rolling in just right, and all the elements work in perfect harmony.

Rising customer expectations, a heavily digital environment, AI-powered applications, and hybrid and multinational workforces present increasingly complicated challenges for contact center supervisors.

Did you know that 90% of the world’s data was generated just in the last two years? In fact, over the last 13 years the amount of data captured globally has increased by an estimated 7,400%!

Spring marks a season of rejuvenation when we look to reset and refocus. This renewed perspective extends to the annual rite of spring cleaning—it’s that time when we renovate, redecorate, and declutter things taking up unnecessary space.

This year NICE gathered the industry’s top CX leaders, partners and analysts for the second season of The Room Where It Happened.