In a world shaken by political instability, economic headwinds, and societal anxiety, one encouraging trend emerges from NiCE’s 2025 Global Happiness Index: customer service happiness is on the rise.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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Discover the full value of AI in customer service
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91% of customers recommend NiCE as a preferred CCaaS vendor
Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
Omnichannel Routing
Reduce wait times and boost conversions with smart customer-agent matching.
Proactive Engagement
Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.
Voice as a Service (VaaS)
Deliver crystal-clear voice quality and global reach backed by a money-back SLA and seamless CRM integrations.
Specialized AI Copilots
Elevate human performance with specialized AI copilots for every role.
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Elevate employees, adapt to flexible work, and meet expectations - without compromise.
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Instantly summarize interactions - accelerating resolution times and agent efficiency.
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Boost conversions and win rates to accelerate growth
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Create a workplace of truly engaged employees
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Improve customer loyalty on interactions across the journey
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Integrate digital technology at the center of CX
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Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
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Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
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Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
In a world shaken by political instability, economic headwinds, and societal anxiety, one encouraging trend emerges from NiCE’s 2025 Global Happiness Index: customer service happiness is on the rise.
At NiCE, we believe great service doesn’t just happen, it’s something we create. Together. People and AI, united on one platform. That’s how we raise the bar for experiences every single day.
Agent satisfaction and retention remain a perennial issue in contact center and back-office environments.
Know that feeling when you’re standing at the edge of something extraordinary, when the air floats with possibility?
Customer experience (CX) can look one of two ways: You sit down at a restaurant, ask the waiter for a glass of cold water, remind him a couple of times, and then eventually, when he brings it, you send it back for ice.
Ever wonder what happens when you mix CX drama, AI fails, and a little Napoleon Dynamite energy? Well… gosh! You’re in luck. Quicker than you can say, “No freakin’ way”—we’re giving you a behind-the-scenes (BTS) look at NiCE’s Future You is Dynamite videos.
Contact centers have always faced employee retention challenges. The last several years—through a pandemic, the Great Resignation, and difficult economic conditions—have compounded the problem.
