Blog

From strategy to scale, hear what the world’s CX leaders have to say about amplifying human connection with AI and automation.

From the electric energy of Las Vegas to an iconic rugby stadium in the heart of London’s tech hub, NiCE Interactions 2025 brought together thousands of CX leaders across continents.

In a seamless contact center, your supervisors are the key to everything. Supervisors show up there every day to support their teams – to manage, coach, guide, motivate, and when necessary, steer through chaos.

As customer service becomes more dynamic, contact centers play an ever-evolving role in creating exceptional customer experiences.

Think about the last time a business truly impressed you. Not with flashy tech or a clever ad, but with the simple power of remembering who you are.

What if service wasn’t something customers had to chase… but something that found them? What if technology didn’t replace people… but actually amplified their ability to serve? What if we could finally blur the lines between the front office and back office… making the entire customer journey seamless?

At NiCE, our vision is to create a world where customer service just works. It’s a world that is seamless, smart, and connected across every interaction.