
Michele Carlson
Director of Product Marketing

About Michele Carlson
Michele Carlson is a Director of Product Marketing at NiCE, where she shapes how the company brings its AI platform and customer value to life. Her work informs executive decisions on where to invest in AI and how to scale impact across the business. Energized by unconventional approaches that deliver results, she brings nearly 20 years of experience across product, change management, and data-driven strategy. Outside of work, Michele is a mom of four who enjoys skiing and yoga.
Blogs by this author

No more hype: Here are the trends actually shaping AI-first CX in 2026
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5 ways to get up to speed on agentic AI
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Customer Service Appreciation Week 2025: Celebrating the people behind every great experience
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4 ways a people-first AI strategy drives better service
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25 moments that made Interactions 2025 a NiCEr world
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