
Michele Carlson
Senior Product Marketing Manager, NiCE

About Michele Carlson
Michele is a Director of Product Marketing who helps brands accelerate their digital transformation with cutting-edge AI and analytics solutions. She brings a warm, energetic approach to connecting businesses and consumers with technology to drive results. Her experience with AI and analytics spans over a decade and includes product development, change management, data analysis, and coaching skill development. Outside of work, Michele is a mom of four and enjoys skiing and yoga.
Blogs by this author

No more hype: Here are the trends actually shaping AI-first CX in 2026
Read More
5 ways to get up to speed on agentic AI
Read More
Customer Service Appreciation Week 2025: Celebrating the people behind every great experience
Read More
4 ways a people-first AI strategy drives better service
Read More
25 moments that made Interactions 2025 a NiCEr world
Read More