You’ve got a lot to manage, and we can help with everything you need for faster, more accurate workforce management.
Improve agent visibility, flexibility, and accountability with a mobile app for scheduling, performance views, and notifications.
Make sure you’re appropriately staffed today and into the future, with proactive modeling of complex workforce scenarios.
EE Expands Workforce Flexibility and Engagement with NICE Workforce Management
Telecommunications provider EE and its sister organizations BT and Plusnet consolidated workforce management solutions into a single NICE Workforce Management instance to improve flexibility and enhance employee engagement. The new solution provides greater schedule flexibility and improved efficiency for 17,000 agents across 37 contact center locations.
Growing With Gusto: Rapid Path to Business Outcomes
Gusto’s collaborative work style needed a workforce management solution that would provide structure yet maintain flexibility.
Growing Workforce Management (WFM) and Increasing Operational Rigour
Belong, an Australian communications company, leveraged NICE expertise to grow its workforce management proficiency. With NICE’s assistance, Belong is correctly mapping and categorizing calls from its ACD and to NICE Workforce Management.
NICE is recognized as a market leader in workforce management by DMG Consulting, for the 10th consecutive year.
DMG provides primary research that guides critical decisions made by businesses in the dynamic and rapidly transforming contact center market.
The Power of Simulation: Understanding the Interrelatedness of Skill-Based Routing
Under pressure to drive growth while keeping service levels high, businesses today are constantly on the lookout for ways to do more with less.
Introducing NICE True to Interval (TTI) Analytics
Traditional WFM methods of forecasting and scheduling are based on outdated paradigms.
Dominion National Video Testimonial - Empowering Agents with Scheduling
Dominion National’s contact center provides multichannel support of dental benefits to hundreds of thousands of consumers and providers