CXone Mpower WFM Cognitive Load Optimization
Harness AI-based WFM.
Accurately hit
SLAs
Enhance workforce management accuracy with AI-patented forecasting and machine learning scheduling.Engage your employees
Improve it all from schedule adherence to employee satisfaction, with automated agility and accountability.Automate to reduce tasks
Minimize workforce management administrative and maintenance overheads by making staffing changes in a flash.Prepare your workforce
Adapt your WFM for a digital first approach to staff accurately across all channels and avoid extra labor costs!Take a self-guided tour
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True to Interval (TTI) drives real results.
Learn how Dutch Railways embraced NICE’s patented TTI technology to completely redesign its customer service organization around WFM omnichannel practices.Watch videoFine tune your performance.
NICE CXone Mpower takes on the herculean task of learning the uniqueness of each environment and applying intelligence that exceeds the human capacity to process. Allowing humans to focus on those activities and thought processes that require a human touch.
Intelligent forecasting
AI technology selects from 40+ patented algorithms to produce the most accurate forecasts and schedules across all channels.Learn more
Self-service scheduling
Boost engagement and flexibility with automated employee scheduling, including shift bidding, time off, trade requests, and more.Learn more
Mobile scheduling
Improve agent visibility, flexibility, and accountability with mobility for scheduling, performance views, and notifications.Learn more
Precise long-term planning
Make sure you’re appropriately staffed today and into the future, with proactive modeling of complex workforce scenarios.Learn more
Automatic management
Copilot for Workforce Managers simplifies the WFM process by reducing repetitive tasks.Learn more
Streamlined processes
Free up manager time for coaching and planning with automated workflows, intraday reforecasting, and unified BI reports.Learn more"Our CXone Mpower WFM implementation was amazing- it was probably the best rollout I've ever been apart of- and the way it has changed our workflow and created so many efficiencies is a game changer."
Cami YoungAssistant Vice President of Service Center Operations, Utah Community Credit UnionView Case Study