Introducing NiCE True to Interval (TTI)
November 20, 2023
AI workforce management software
AI workforce management software for complex contact centers
NiCE Workforce Management (IEX) helps contact centers forecast demand, schedule staff, and adapt in real time.
The world’s leading brands trust NiCE to power 25B+ interactions a year
Go beyond traditional WFM with AI you can trust
NiCE Workforce Management (IEX) is AI-powered workforce management software built for modern contact centers. Improve forecast accuracy, automate employee scheduling, optimize intraday staffing, and boost engagement—all within a cloud-based workforce management solution designed to adapt to changing demand.
Improve forecasting accuracy
KPN improved forecast interval accuracy of its most important contact types from 1% to 4%. Read the case study →
Boost employee engagement
Travel + Leisure achieved an 83% self-service participation rate after rollout, while daily utilization exceeded the company’s target by 100%. Read the case study →
Scale flexibility in the cloud
Severn Trent automated 90% of its manual planning tasks. Read the case study →
Optimize digital workflows
Dutch Railways reduced contact center operational costs by 10- 15% on an annualized basis. Read the case study →
End-to-end WFM
Plan, forecast, schedule, and adapt with one complete, AI-powered suite.
Extend your workforce management capabilities
Enhance your core Workforce Management solution with specialized add-ons that extend your capabilities across every dimension of staffing from empowering agents with mobile self-service tools and boosting intraday engagement, to building AI-driven long-term capacity plans, to streamlining back-office operations so you can align your entire workforce with real-time and future demand.
ADD-ONS
Employee Engagement Manager
Automate intraday staffing tasks and give agents mobile self-service tools to manage schedules, so you can boost engagement while keeping coverage aligned to real-time demand.
Enhanced Strategic Planner
Leverage AI forecasts from NiCE Workforce Management (IEX) to build long-term staffing plans you can trust, and model unlimited scenarios so every hiring and capacity decision is grounded in data.
Back Office
Streamline back-office operations and take control of your backlog with AI-powered workforce management that prioritizes demand, aligns capacity, and accelerates outcomes.
"The efficiency, the transparency, and the ease of approach that NiCE IEX was providing is a critical, critical component to delivering all the successes that we saw."
Senior Manager, WFM Performance & Insights
TD Bank
Comprehensive WFM,
all in one place
Plan long-term, harness AI-forecasting, schedule smart, manage intraday
with intelligent automation, and engage agents—all in one AI-powered suite
Success stories
See what global CX leaders are saying
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Resources to power performance
Get the latest thinking on workforce trends, innovations in scheduling,
and tools for contact center agility.
Ready to experience the power of one platform?
Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.