White Papers

The AI-powered WFM suite


Contact center leaders are increasingly turning to artificial intelligence (AI) to plan, manage and automate workforce management. More than two thousand customers and 2.7 million users rely on the NICE Workforce Management (WFM) Suite to deliver on the promise of AI. The market-leading solution, NICE WFM enables contact center leaders to make smarter decisions about every aspect of staffing planning and management.