Open Cloud Platform

Connect your data and start scaling, your way

Easily scale your operations anywhere in the world with an open cloud platform that’s agile and always available.

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The world’s best brands trust NiCE to power 15B+ interactions a year

The cloud contact center platform you can trust

Protect your data and make your tech stack more flexible and efficient with an open cloud platform.

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All the uptime and
flexibility you need

Get smoother operations from the cloud
contact center platform built for security.

  • Empower your entire team with better information from every application, thanks to a platform-wide common data model guided by AI.

  • Have clearer (and faster) voice interactions with less interference from worldwide voice POPs and processing centers for local presence and resiliency.

  • Control costs and IT resource use in real time with a scalable CX infrastructure that lets you adjust easily without worrying about missing SLAs.

  • Meet the compliance requirements and regulations in any region with tight controls, FedRAMP authorization, and a sovereign cloud where you need it.

  • Bring in any external tools you need to do your best work with an open cloud platform that accommodates your legacy and future technology.

  • Always be there when your customers need you with built-in redundancy and failover protections—and a 99.99% financially guaranteed SLA.

Scale easily and stay on budget,
all in one cloud

No matter where you operate in the world, stay compliant and manage your costs—all while delivering the experience every customer expects.

Success stories

See what global CX leaders are saying

Customer Direct boosts customer experience and agent retention

50%

reduction in monthly training costs

15%

improvement in monthly agent retention rate

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Dojo

Dojo upgrades architecture and reaches a 10-second answer time

£240k

savings annually on storage costs

9%

additional capacity created on the forecasting and planning team

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Dojo

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Find out more about how it can simplify your tech stack and your operations.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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