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Global Voice Coverage

Voice without borders

Deliver exceptional call quality with a presence
that spans the globe.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Global voice. Unmatched CX.

Unified global presence

Unified global presence

A truly unified solution that simplifies management, reduces complexity, and drives predictable cost savings across your global voice operations.

Exceptional call quality, anywhere

Experience crystal-clear voice with ultra-low latency. We achieve this by routing your traffic closest to users, leveraging a vast integrated network of global telecom providers, and we back up our platform availability and MOS with an industry-first SLA.

Built for reliability, backed by commitment

Engineered for always-on performance, the NiCE CXone Mpower Voice platform ensures uninterrupted service with a 99.99% SLA, automatically recovering from incidents and offering limitless, instant scaling for any contact volume.

Streamlined, adaptable voice connectivity

Global voice services provide secure, cloud-native SIP trunking with a self-managed portal for simple, scalable voice deployment, offering the flexibility to bring your own carrier (BYOC).

Global reach and coverage

Exceptional call quality, anywhere

  • Voice support in over 150 countries, backed by contact center operations globally.

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  • NiCE Voice PoPs in United States, Canada, Brazil, UK, Germany, UAE, India, Japan, Singapore, South Korea, South Africa and Australia.

    Global Voice Coverage map
  • Sovereign cloud options in Australia, the United Kingdom and the European Union.

    Global Voice Coverage map
  • 42 active PoPs, 37 FedRAMP authorized applications and growing.

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  • Global Voice Coverage map
  • Global Voice Coverage map
  • Global Voice Coverage map

Wherever business happens, NiCE voice is there

150+ Countries

NiCE provides expansive voice coverage across the globe, enabling businesses to deliver consistent, high-quality customer experiences with global reach, local reliability, and seamless connectivity across borders.

Multi-carrier redundancy

Maintain active, simultaneous connections across multiple, diverse Tier-1 telecom networks so the platform can ensure voice traffic always has an alternate path, instantly rerouting calls over another high-performing network should a carrier fail.

Multi-zone architecture

Unlock peak performance and resilience by leveraging 3+ AWS availability zones in each region.

Related products

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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