Global Voice Coverage

Voice without borders

Deliver exceptional call quality with a presence
that spans the globe.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Global voice. Unmatched CX.

Unified global presence

Global reach and coverage

Exceptional call quality, anywhere

Voice support in over 150 countries, backed by contact center operations globally.
NiCE Voice PoPs in United States, Canada, Brazil, UK, Germany, UAE, India, Japan, Singapore, South Korea, South Africa and Australia.
Sovereign cloud options in Australia, the United Kingdom and the European Union.
42 active PoPs, 37 FedRAMP authorized applications and growing.

Wherever business happens, NiCE voice is there

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Frequently Asked Questions

NiCE leverages a state-of-the-art global network infrastructure designed for reliability and low latency. We utilize geographically distributed data centers, built-in redundancy, and advanced routing technologies to ensure crystal-clear voice quality and consistent service performance across all regions.

Businesses benefit from NiCE global voice coverage through enhanced customer experience, optimized operational efficiency, and reduced costs. Our services provide seamless international connectivity, intelligent routing to connect customers with the right agents, compliance support, and real-time analytics for informed decision-making, all on a single, unified CCaaS platform.

Absolutely. NiCE's cloud-based platform provides full accessibility for remote agents no matter their location. Our solutions are designed to support a distributed workforce, ensuring consistent communication quality and capabilities for all your global teams.

NiCE offers a wide range of international and local numbers, including toll-free options, across numerous countries. This allows businesses to establish a local presence in key markets, making it easier for customers to connect and improving overall customer satisfaction.

NiCE is committed to helping businesses meet global regulatory requirements for voice communications. Our platform offers features such as compliance recording, secure data handling (including GDPR compliance), and robust audit capabilities to ensure adherence to various industry standards and regional regulations.

NiCE implements a robust multi-carrier redundancy strategy by establishing relationships with multiple Tier 1 carriers globally. This means that if one carrier experiences an outage or performance issue, our intelligent routing automatically switches voice traffic to an alternate, healthy carrier. This proactive approach minimizes downtime, ensures maximum uptime, and guarantees continuous, high-quality voice communication for your business, even in challenging network conditions.

Yes, NiCE provides extensive integration capabilities. We offer a wide array of pre-built integrations with popular CRM, UCaaS, and other business applications. Additionally, our DEVone Developer Program provides access to robust APIs and SDKs, enabling businesses to build custom integrations with ease.