Global Voice Coverage

Voice without borders

Deliver exceptional call quality with a presence
that spans the globe.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Global voice. Unmatched CX.

Unified global presence

A truly unified solution that simplifies management, reduces complexity, and drives predictable cost savings across your global voice operations.

Exceptional call quality, anywhere

Experience crystal-clear voice with ultra-low latency. We achieve this by routing your traffic closest to users, leveraging a vast integrated network of global telecom providers, and we back up our platform availability and MOS with an industry-first SLA.

Built for reliability, backed by commitment

Engineered for always-on performance, the NiCE CXone Mpower Voice platform ensures uninterrupted service with a 99.99% SLA, automatically recovering from incidents and offering limitless, instant scaling for any contact volume.

Streamlined, adaptable voice connectivity

Global voice services provide secure, cloud-native SIP trunking with a self-managed portal for simple, scalable voice deployment, offering the flexibility to bring your own carrier (BYOC).

Global reach and coverage

Exceptional call quality, anywhere

Voice support in over 150 countries, backed by contact center operations globally.
NiCE Voice PoPs in United States, Canada, Brazil, UK, Germany, UAE, India, Japan, Singapore, South Korea, South Africa and Australia.
Sovereign cloud options in Australia, the United Kingdom and the European Union.
42 active PoPs, 37 FedRAMP authorized applications and growing.

Wherever business happens, NiCE voice is there

150+ Countries

NiCE provides expansive voice coverage across the globe, enabling businesses to deliver consistent, high-quality customer experiences with global reach, local reliability, and seamless connectivity across borders.

Multi-carrier redundancy

Maintain active, simultaneous connections across multiple, diverse Tier-1 telecom networks so the platform can ensure voice traffic always has an alternate path, instantly rerouting calls over another high-performing network should a carrier fail.

Multi-zone architecture

Unlock peak performance and resilience by leveraging 3+ AWS availability zones in each region.

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Frequently Asked Questions

NiCE leverages a state-of-the-art global network infrastructure designed for reliability and low latency. We utilize geographically distributed data centers, built-in redundancy, and advanced routing technologies to ensure crystal-clear voice quality and consistent service performance across all regions.

Businesses benefit from NiCE global voice coverage through enhanced customer experience, optimized operational efficiency, and reduced costs. Our services provide seamless international connectivity, intelligent routing to connect customers with the right agents, compliance support, and real-time analytics for informed decision-making, all on a single, unified CCaaS platform.

Absolutely. NiCE's cloud-based platform provides full accessibility for remote agents no matter their location. Our solutions are designed to support a distributed workforce, ensuring consistent communication quality and capabilities for all your global teams.

NiCE offers a wide range of international and local numbers, including toll-free options, across numerous countries. This allows businesses to establish a local presence in key markets, making it easier for customers to connect and improving overall customer satisfaction.

NiCE is committed to helping businesses meet global regulatory requirements for voice communications. Our platform offers features such as compliance recording, secure data handling (including GDPR compliance), and robust audit capabilities to ensure adherence to various industry standards and regional regulations.

NiCE implements a robust multi-carrier redundancy strategy by establishing relationships with multiple Tier 1 carriers globally. This means that if one carrier experiences an outage or performance issue, our intelligent routing automatically switches voice traffic to an alternate, healthy carrier. This proactive approach minimizes downtime, ensures maximum uptime, and guarantees continuous, high-quality voice communication for your business, even in challenging network conditions.

Yes, NiCE provides extensive integration capabilities. We offer a wide array of pre-built integrations with popular CRM, UCaaS, and other business applications. Additionally, our DEVone Developer Program provides access to robust APIs and SDKs, enabling businesses to build custom integrations with ease.