Translate calls in real-time, drastically cutting multilingual agent costs.
Cultivate a globally capable workforce by enabling agents to become master linguists and communicate with customers in their native language.
By leveraging accent neutralization, recruit the best agents from anywhere, focusing on skill and empathy over vocal nuances.
Noise Cancellation prevents "overheard" conversations in your contact center, ensuring compliance and enhancing privacy.
By eliminating background noise, ensure every interaction is professional and focused, leading to happier customers and a stronger brand image.
Boost agent comprehension in noisy environments
Achieve first-contact clarity by accessing an AI-powered noise suppressor, allowing agents and customers to understand each other wherever they may be. See how.
Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.Watch the demoContact Sales
CXone Mpower SmartSpeak: FAQs
AI-powered language translation
Own every conversation, globally
Eliminate language barriers for conversations that flow with the power of AI.
The world’s best brands trust NiCE to power 15B+ interactions a year
SmartSpeak
AI-powered real-time translation for global customer service transforms interactions by delivering personalized, efficient support at scale. Respond instantly to diverse customer needs worldwide, reducing wait times and enhancing satisfaction
SmartSpeak supports 96 languages and dialects including English, Spanish, French, Arabic, Mandarin Chinese, Portuguese, Italian, Russian, German, Hindi, Japanese and more.
SmartSpeak Language Translator can translate between multiple languages in one call.
SmartSpeak Noise Cancellation is designed to function with most standard headsets; however, for optimal voice clarity, a wired USB headset is strongly recommended. To ensure seamless performance and avoid potential processing conflicts, it is crucial to disable any concurrent noise cancellation features, as SmartSpeak utilizes its own robust noise cancellation technology.
SmartSpeak Accent Matcher can modify voice calls in real-time, translating regional accents into a standardized English voice. The application offers male and female voice avatar options, optimized for key accents such as Filipino, Indian, and Spanish.
No, agents can choose their preferred voice avatar for each call, with the flexibility to change it on a per-call basis.
Seamless translation
Real-time translation in nearly 100 languages to foster authentic human connections and improve customer experience.
Speak like a local
Give agents the ability to dynamically adapt their voice to match the customer's accent and build stronger rapport.
Noise out, clarity in
Crystal clear calls with zero background noise allowing you and your customer to focus on your interaction, not what is happening in the background.
