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AI-powered language translation

Own every conversation, globally

Eliminate language barriers for conversations
that flow with the power of AI.

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The world’s best brands trust NiCE to power 15B+ interactions a year

SmartSpeak

AI-powered real-time translation for global customer service transforms interactions by delivering personalized, efficient support at scale. Respond instantly to diverse customer needs worldwide, reducing wait times and enhancing satisfaction

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Seamless translation

Real-time translation in nearly 100 languages to foster authentic human connections and improve customer experience.

Speak like a local

Give agents the ability to dynamically adapt their voice to match the customer's accent and build stronger rapport.

Noise out, clarity in

Crystal clear calls with zero background noise allowing you and your customer to focus on your interaction, not what is happening in the background.

Global communication perfected

Eliminate language barriers for conversations that flow with the power of AI.

  • Tailor voice interactions to customer preferences. See how.

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  • Communicate globally by enabling multi-language support and eliminating communication obstacles, all within one platform.

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  • Translate calls in real-time, drastically cutting multilingual agent costs.

  • Cultivate a globally capable workforce by enabling agents to become master linguists and communicate with customers in their native language.

  • By leveraging accent neutralization, recruit the best agents from anywhere, focusing on skill and empathy over vocal nuances.

  • Noise Cancellation prevents "overheard" conversations in your contact center, ensuring compliance and enhancing privacy.

  • By eliminating background noise, ensure every interaction is professional and focused, leading to happier customers and a stronger brand image.

Boost agent comprehension in noisy environments

Achieve first-contact clarity by accessing an AI-powered noise suppressor,
allowing agents and customers to understand each other wherever they may be. See how.

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How SmartSpeak's AI-powered voice empowers your team

Learn from CX experts about how compliant customer outreach tools can improve your team’s performance.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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