SmartSpeak Noise Cancellation

Overview

SmartSpeak Noise Cancellation is a breakthrough in voice clarity for modern contact centers. As part of the Voice as a Service family, this AI-powered solution removes ambient noise and echo from both sides of the conversation—customer and agent—delivering a sharp, uninterrupted communication experience from start to finish.

Whether agents are in a bustling contact center or working remotely, CXone Mpower Noise Cancellation ensures that every word is heard loud and clear, boosting customer satisfaction, reducing agent stress, and accelerating call resolutions.