Small Business contact center software solutions - Transform Your CX

Turn happy customers into loyal customers.

Create lifelong customers with our quick-deploying, pay-as-you-go small business call center solution. It’s powerful, affordable,
and simple.

The contact center platform that
grows with you.

Grow your business faster with all the tools and expertise you’ll ever need to keep delighting your customers.

Marketecture 2024

One Platform. One Experience. Total Orchestration.

CXone Mpower drives intelligent automation that redefines end-to-end customer service. On one AI platform, you can unify workflows, empower agents, and centralize knowledge to break down silos and drive service transformation at scale.

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Put your customer connections first.

Customer relationships can happen on any channel. Bring them together with CXone Mpower, the cloud customer experience platform that small- and mid-sized businesses trust.

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Happier customers, across any channel

Resolve customer problems effortlessly using any channel by reaching the right agent or self-service option.

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Work smarter

Run your business more effectively and reduce your labor costs with improved staff forecasting, scheduling, and training.

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More power and simplicity for your agents

Go from juggling multiple apps to a single, elegant workspace for contact center, CRM, UC workgroup collaboration, and integrated business apps.

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“With CXone skills-based routing, we increased our first-call resolution (FCR) from 74.4% to 80.3% in just one year!”

Lauren Crooks
Client Experience Manager, NextGear Capital

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Your success is our success.

When you’re successful, we are too. That’s why we partner with you every step of the way to make sure your small business call center software solutions always work the way you need them to.

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.