To expand its contact center services to new commercial clients, Goodwill Industries of San Antonio Business Services knew it needed to move beyond its outdated and unwieldy technology. The organization’s move to the unified CXone cloud CX platform has provided agility, flexibility and functionality that have led to opportunities for new business and for more jobs for those who rely most on Goodwill.
CXone is Roadmap to Success for Georgia MVD
A lack of visibility and reporting had put the contact center for the Georgia Department of Revenue’s Motor Vehicle Division on the road to nowhere. But with ready access to critical data and call metrics through CXone, the division can make real-time business decisions, close performance gaps and provide timely coaching—all of which are driving a new level of CX quality.