Contact Center Solutions for Telecom - Transform Your CX

Give your subscribers the experience they deserve.

Your network delivers better, faster and more for your customers – so should your contact center.

Meet consumers at their point of need.

Optimize your organization’s content to improve the customer journey with effortless self-service, starting at Internet search and extending across web pages, bots, and digital channels.

Help customers help themselves

Self-service helps customers resolve issues themselves and deflect calls that impact agent capacity.

Fully guided customer journeys

Help guide customers and ensure that they get knowledge wherever they are in their journey, in the form of information, answers and support.

The right agent, always prepared

Map customers to the right agents and give agents answers and guidance in real-time to make every engagement matter.

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AI for better connections.

Deliver the experience your customers want with the power of real-time AI and the industry’s largest first-party holistic CX database, with data derived through the analysis of billions of real-life consumer interactions using CXone Enlighten AI Routing.

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The Cloud built for CX.

Leverage extensible, secure and reliable CXone Mpower cloud infrastructure to securely scale and customize operations in your contact center using open API’s while easily tapping into pre-integrated apps that help you customize contact center experiences. All backed by the industry’s best published service level agreement.

Access optimized cloud voice services that bring significant savings with low latency, carrier grade solutions available in more than 130 countries around the world.

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Knowledge at your service.

CXone Mpowe Expert is smart knowledge management that meets consumers at their point of need and makes the right self-service answers easy to find, making them feel like experts with answers that are easy to find on their own—any channel, any time.

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"Leveraging technology like CXone SmartReach helps us achieve our goal to enable meaningful automated experiences from ordering to installation….We’ve only just scratched the surface on the many use cases that CXone SmartReach can support within TELUS and have already seen a fantastic return on investment."

Chris Shave

Business Analysis Manager ,TELUS

Contact Center without borders.

Expert knowledge, front and center

When customers begin their search don’t make it a hunt for a needle in a haystack, get your content in front of customers before they even reach your contact center.

Smarter routing = better experiences

Whether its talking to an agent or a bot, engaging on social media, chat or voice – deliver an enriching experience that is seamless across channels.

Informed agents are a customer’s best friend

Create personalized and informed agent interactions, ensure agents are prepared, engaged, efficient and guide them to their next-best answer, next-best behavior and next-best action.

Continuously improve all interactions

Create a closed loop of continuous improvement, looking at all interactions to identify areas for enhancement and take quick action to drive those improvements.

Real stories of CX transformation for Telecommunications with NICE solutions

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.