Overview
Tbaytel provides telecommunications solutions, including TV, internet,
phone, security and mobility services, to residential and business cus
-
tomers in Northern Ontario.
Over its 110-year history, Tbaytel (formerly Thunder Bay Telephone) has
become the largest independently owned telecommunications provider
in Canada.
Its 57 Customer Care agents located in Thunder Bay handle an annual
contact volume of 506,400 interactions, which include inbound and out
-
bound calls, chats and emails.
