Case Studies

Tbaytel Leverages CXone to Capture Customer Feedback, Transforms Voice of the Customer Program with 149% Increase in Net Promoter Score

Additional Case Studies
Case Studies

Nine boosts employee engagement and reduces attrition 55% with CXone

Nine, one of Australia’s largest news and media organizations, struggled with an agent attrition rate of 90% due to poor employee engagement. Customer engagement also had room for improvement.

Case Studies

Telecom Scores a Surge Scheduling “Win/Win/Win” With NICE EEM

A North American telecommunications company wanted a solution to significantly reduce both delays and resource cost associated with intraday overtime and voluntary time off requests.

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