Strategic Technology Partners

NiCE and AWS deliver enterprise AI that unleashes intelligent automation. CXone is built on AWS’s global infrastructure and generative AI services, including Amazon Bedrock, Amazon Q, and Amazon Nova, so automation scales with low latency and high availability. Customers can also purchase through AWS Marketplace for faster onboarding and procurement.

As a partner for AWS European Sovereign Cloud, NiCE brings the same agentic AI to regulated organizations that need data residency or operational control.

Through its partnership with Snowflake, NiCE delivers a unified CXone data lake, centralizing all interaction data across the platform.

Built for scalability and responsiveness, this source of truth powers reports, dashboards, and AI. Customers extract the full value of interaction data with secure data sharing across any cloud via Snowflake private listings, plus direct access to the data lake.

NiCE and ServiceNow connect AI, data and workflows to close the gaps between front, middle and back office, combining NiCE's CX AI platform with ServiceNow Customer Service Management (CSM) and workflow capabilities so customer intent moves directly into fulfillment. Requests are quickly resolved without manual handoffs.

NiCE's principal routing engine operates within a CXone companion app, directing each request to the right employee or AI agent in real time. Copilot for Agent surfaces customer intelligence instantly, while Automated QM applies NiCE's quality metrics automatically to raise service quality across every interaction.

NiCE and Epic bring patient records and communications together into a single, AI-powered interface.

Intelligent patient service is embedded directly into healthcare workflows, connecting every interaction and handoff. Care teams have full context, including patient identity, intent, and prior service history through a unified view without switching between applications. Patient needs are resolved faster with a more personalized experience.