Agentic Experience Automation

Agentic AI experience automation streamlines and enhances every interaction. It encompasses solutions ranging from intelligent self-service tools and AI agents to workflow automation and knowledge management.

Agentic automation experience tools reduce cost to serve and drive better customer experiences through automation of repetitive tasks, providing accurate answers and fast resolutions, and uncovering high-priority areas for improvement. This means happier, more loyal customers, higher resolution rates, and reduced operating costs powered by CX automation.

• Long wait times and low satisfaction
• Limited access to accurate answers
• High costs from human agents handling repetitive tasks
• Disconnected systems causing fragmented CX
• Difficulty scaling during peak periods

AI Agents for CX: Using a low-code interface, design AI agents for customer experience with quick time-to-market.

End-to-end automation: Works across front- and back-office systems for customers and employees.

Data-driven prompts: Uses your existing data, insights, and knowledge for accurate responses.

Absolutely. Our AI agents include real-time AI translation, making global customer support effortless. Knowledge supports 12 languages and offers optional Instant Translation that can provide up to 70+ languages in a drop down menu.

Yes. The solution is built using enterprise-grade security standards and integrates seamlessly with your existing systems.

Many large multinational organizations have deployed NiCE AI agents in regulated or complex industries—automotive, airlines, insurance, logistics, manufacturing, consumer goods, and telecom—where integration with existing contact center systems and multilingual support are critical.

Here are some of the most recognizable brands publicly associated with NiCE AI agents powered by conversational and agentic AI.

Toyota has deployed 25+ AI agents across voice and chat for customer support, proactive vehicle service outreach (E-Care), appointment booking, and dealer notifications.

Frontier Airlines uses AI agents handling customer communication and scaling support during seasonal demand.

Henkel deploys 25+ AI agents supporting over 10 consumer goods brands across 11 countries on channels including Instagram and Facebook Messenger; more than 5 million AI conversations annually.

Bosch Power Tools uses NiCE AI agents in service automation and technical support.

Fabletics implemented an agentic AI approach designed to operate as an intelligent execution layer in its customer service ecosystem.