Overview
NiCE AI Agents for Self-Service are goal-driven, context-aware AI agents that automate and elevate customer interactions to increase satisfaction, loyalty, and efficiency. Powered by CXone’s AI agent management and intelligence tools, they’re easy to build, deploy, and scale—delivering rapid time to ROI.
Trained on billions of CX-specific data points, NiCE AI Agents deliver trusted, transparent performance with real-time visibility. They provide seamless, multimodal experiences across voice and digital channels—resolving interactions autonomously while lowering cost to serve.
