Save time and boost close rates with AI routing, real-time agent coaching, and automated wrap-up using AI.
Use AI-powered self-service and chat bots to resolve the easy customer issues.
Provide full customer information and history for personalized experiences and improved win rates.
Boost connection and conversion rates with automated campaigns and branded outbound dialing.
Use gamification and accurate, timely and transparent variable compensation payments.
Mitchell saved 64% in costs by moving to NICE CXone and boosted productivity and service levels by 49%. Their ROI? Immediate.
Drive the future of CX with artificial intelligence
The promise of a data-driven future with AI is real and contact centers are leveraging this technology to proactively act on customer and agent behaviors on all channels.
Gartner Magic Quadrant Leader for CCaaS
NICE has been named a Gartner Magic Quadrant™ Leader for CCaaS for the 9th consecutive year, and is positioned furthest for Completeness of Vision.
CX in the Era of Intelligent Self-Service
At every step of the customer journey, successful CX leaders ask themselves how they can serve the customer in every moment, anticipate their needs, and put them in control.