From contact center to profit center.
Agents are the heartbeat of the contact center. Providing them with consistently engaging experiences that use AI and automation helps them increase conversion rates, personalize customer experiences, sell smarter, grow revenues and drive contact center performance.
Sell smarter with AI and automation

Save time and boost close rates with AI routing, real-time agent coaching, and automated wrap-up using AI.

Accelerate the speed of resolution

Use AI-powered self-service and chat bots to resolve the easy customer issues.

Right info equals right results

Provide full customer information and history for personalized experiences and improved win rates.

Better outbound & outcomes

Boost connection and conversion rates with automated campaigns and branded outbound dialing.

Motivate for increased sales

Use gamification and accurate, timely and transparent variable compensation payments.

Turbocharge Agent Sales Effectiveness with AI

Analyzes agents’ sales skills on every interaction at scale and in real-time with out-of-the-box AI that’s purposed built for CX.

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How Mitchell Reduced Costs and Improved CSAT

Mitchell saved 64% in costs by moving to NICE CXone and boosted productivity and service levels by 49%. Their ROI? Immediate.

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Enlighten AI for Sales Effectiveness

Increase conversion rates, grow revenue, and empower teams with real-time, proven insights into the critical sales skills that drive revenue.

Sales Performance Management

Accommodate complex sales hierarchies and logic for compensation plans, sales crediting, territories, and quotas, using a fully integrated solution.

Enlighten Experience Optimization (XO)

Power self-service bots with data and quickly identify the best automation opportunities – and the best ways to solve them.

AI Routing

Connect customers with agents for the best interaction to optimize any outcome. Realize immediate improvements in sales, CSAT and more.

Proactive Dialer

Improve connections, close more deals and personalize customer experiences.

Conversational AI & Chatbots

Give customers what they want—faster service and a better experience—with conversational AI and chatbots for self-service.

“With the help of messaging apps, bots help consumers find solutions no matter where they are or what device they use—no forms, cluttered inboxes, or wasted minutes spent searching and scrolling through content. Communication, service, & transactions intertwine.”
Related Resources
White Papers

Drive the future of CX with artificial intelligence

The promise of a data-driven future with AI is real and contact centers are leveraging this technology to proactively act on customer and agent behaviors on all channels.


Gartner Magic Quadrant Leader for CCaaS

NICE has been named a Gartner Magic Quadrant™ Leader for CCaaS for the 9th consecutive year, and is positioned furthest for Completeness of Vision.

White Papers

CX in the Era of Intelligent Self-Service

At every step of the customer journey, successful CX leaders ask themselves how they can serve the customer in every moment, anticipate their needs, and put them in control.

Contact us

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