AI Orchestrator

Discover new ways to strengthen CX

Build a better experience for your customers and your team with AI workflow automation that’s always evolving to improve CX.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Get more value out
of your tech and data

Bring your tech stack, your data, and your team together with end-to-end CX automation that takes care of routine workflows so your team can spend more time wowing customers.

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Spend your time wisely

Focus on customers instead of tasks with customer service orchestration that flawlessly executes workflows across the entire enterprise.

Spot potential problems faster

Analyze historical and real-time data to catch issues before they get out of hand—and get smart recommendations to avoid them next time.

Tackle CX as a team

Do more for your customers by getting your shared knowledge, your AI models, and your data out of silos and into integrated, end-to-end CX automation.

Help agents and AI pair up

Maximize the value of your team with AI workflow automation that delivers precise, immediate process improvements they can build on with a human touch.

Don’t just add more tech—add value

Combine AI models and apps with your data and tech for true end-to-end CX automation.

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Make quick, informed choices that make a big impact on customer experience with real-time insights.
Keep an eye on the full range of customer engagement by connecting workflows across every team, department, and level.
Address problems as soon as they pop up by making changes in real time—without having to wait for help from IT.
Manage every touchpoint in real time, whether it’s agent-assisted, self-service, or an outside tool you’ve added to CXone Mpower.

Build and execute workflows
that get the job done faster

Give customers the CX they deserve with customer service
orchestration that creates, analyzes, and improves AI workflows across the business.

Get to know CXone Mpower
Orchestrator better

Discover how it can help you get more value
out of your tech and data.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

Most workflow automation tools focus on specific tasks like case management or process automation and require you to manually transfer data from other platforms.

Orchestrator solves business challenges in ways other automation tools simply can't.

It uses CX data from the web, mobile, analytics, self-service, surveys, and more to uncover hidden inefficiencies and develop workflows to fix them with AI workflow automation.
It’s always refining its work to improve outcomes—like increased upsell rates or reduced legal risks—more each time.
It’s embedded within the CXone Mpower platform, so it can match workflows with customer intent and journey data across the whole enterprise for complete customer service orchestration.

Many businesses can’t see how CX workflows connect to broader business KPIs, leading to inefficiency, siloed data, and inconsistent customer experiences.

Orchestrator solves this by integrating CX data across systems, mapping hidden workflows, and using AI workflow automation to continuously improve. You’ll get end-to-end CX automation with a complete view of operations so you can make improvements with confidence.

Orchestrator analyzes historical data to identify trends and optimize workflows. In execution, it delivers real-time event processing through data streaming, event streaming, and REST APIs to seamlessly integrate with existing systems. By orchestrating tasks dynamically, it ensures workflows keep improving over time and respond to real-time conditions.